Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Announcing Macros keyboard shortcut - We need your feedback :) Pinned1 vote 17 comments
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Announcing redesigned @mentions in composer - We need your feedback :) Pinned4 votes 10 comments
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Product Feedback Post Template Pinned1 vote 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Service Level Agreements - please share your feedback! Pinned Featured1 vote 29 comments
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Triggers and Automations - please share your feedback. Pinned Featured0 votes 18 comments
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Add end-user as CC via Trigger or Automation470 votes 509 comments
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[Closed for comments] Add or Edit Tags on Closed tickets336 votes 260 comments
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[Closed for comments] Customization of the dashboard Not planned265 votes 203 comments
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Ability to merge organizations Not planned186 votes 196 comments
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Add 'Remove cc' trigger/automation action145 votes 186 comments
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Customize Status Field Values Completed163 votes 152 comments
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Round Robin assignment Planned83 votes 134 comments
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New Ticket Desktop Notification142 votes 112 comments
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Preserve Group and Assignee for user-generated follow-up tickets89 votes 102 comments
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Customize search results columns117 votes 98 comments
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Views limitation Planned103 votes 97 comments
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Change text colour in Ticket editor Completed59 votes 90 comments
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Feature Request - Ability to edit closed tickets113 votes 89 comments
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Random Satisfaction Surveys - Set Sampling Rate Not planned41 votes 89 comments
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Ticket export tool for End-users (Export tickets by organization)67 votes 85 comments
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Ability to forward emails into an existing ticket52 votes 83 comments
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Restriction on individual tickets or groups Completed88 votes 82 comments
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Automatic Refresh in Views94 votes 77 comments
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Admin tool request: List of suspended users Completed79 votes 74 comments
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Audit Logs52 votes 71 comments
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JIRA integration supports attachments62 votes 70 comments
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Change the order of the comments as an agent when viewing a ticket56 votes 69 comments
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SLA Alerting in Minutes Planned62 votes 69 comments
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Disable / Un-check 'Create follow-up' option53 votes 68 comments