Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

Organization Merge - We want your feedback! Pinned Featured
- Matt Bagnara
- Zendesk Product Manager
- April 20, 2022 23:08
- Edited
7 votes 10 comments
Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:26
0 votes 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:37
0 votes 0 comments
Service Level Agreements - please share your feedback! Pinned Featured
- Scott Allison
- Zendesk Product Manager
- November 05, 2021 18:53
2 votes 16 comments
Triggers and Automations - please share your feedback. Pinned Featured
- Nina Olding
- Zendesk Product Manager
- November 05, 2021 18:54
- Edited
1 vote 18 comments
Add end-user as CC via Trigger or Automation
- Dave Hanson
- October 22, 2009 23:53
466 votes 507 comments
[Closed for comments] Add or Edit Tags on Closed tickets
- David Jacobson
- December 09, 2008 21:58
331 votes 260 comments
[Closed for comments] Customization of the dashboard Not planned
- Matt Picio
- December 10, 2012 04:07
262 votes 203 comments
Ability to merge organizations Planned
- Devenie Corliss
- August 17, 2011 01:59
174 votes 189 comments
Add 'Remove cc' trigger/automation action
- Rob Eyre
- February 13, 2012 10:00
143 votes 184 comments
Customize Status Field Values Planned
- Ryan Hubbard
- December 21, 2010 20:48
159 votes 148 comments
New Ticket Desktop Notification
- Julian Gomez
- January 14, 2015 02:44
141 votes 111 comments
Preserve Group and Assignee for user-generated follow-up tickets Answered
- Yoko Rizzo
- March 13, 2012 00:51
84 votes 99 comments
Round Robin assignment Planned
- David Jacobson
- May 28, 2009 14:28
79 votes 96 comments
Customize search results columns
- Nekotia Jones
- July 13, 2017 16:36
109 votes 93 comments
Change text colour in Ticket editor Completed
- Travis Fishbein
- June 16, 2017 18:23
59 votes 90 comments
Random Satisfaction Surveys Not planned
- Patrick Higgins
- March 24, 2012 12:48
38 votes 88 comments
Ability to forward emails into an existing ticket
- Nigel
- March 11, 2015 19:32
45 votes 79 comments
Restriction on individual tickets or groups Planned
- Kristin Bouveng
- March 09, 2016 11:09
88 votes 77 comments
JIRA integration supports attachments
- Christine Magnusson
- June 20, 2014 12:55
61 votes 69 comments
Admin tool request: List of suspended users Planned
- Jason Grunstra
- November 18, 2013 18:49
78 votes 68 comments
Ticket export tool for End-users (Export tickets by organization)
- Venky
- July 04, 2013 20:03
64 votes 68 comments
"Requester can see this comment" default setting
- Pedro
- June 28, 2016 21:21
88 votes 66 comments
Stopping the reopening tickets by a ' Thank you ' response.
- Kristof Van Kriekingen
- March 14, 2014 09:33
63 votes 65 comments
Views limitation Planned
- Susana Fernandez
- January 14, 2020 01:34
64 votes 63 comments
Disable / Un-check 'Create follow-up' option
- Sharon Skinner
- February 02, 2017 11:51
47 votes 61 comments
Comment on comments in Facebook threads Answered
- Kirstine Fallingborg
- May 13, 2014 07:34
63 votes 60 comments
Feature Request: Triggers - Action: Add Internal Note as a trigger action Not planned
- Satia Stevens
- March 28, 2016 16:10
127 votes 59 comments
Audit Logs
- Steve White
- December 19, 2014 18:55
52 votes 59 comments
Link user field with ticket field
- Anh Le
- February 24, 2016 17:18
71 votes 58 comments

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