Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Organization Merge - We want your feedback! Pinned Featured7 votes 10 comments
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Product Feedback Post Template Pinned0 votes 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Service Level Agreements - please share your feedback! Pinned Featured2 votes 16 comments
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Triggers and Automations - please share your feedback. Pinned Featured1 vote 18 comments
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Add end-user as CC via Trigger or Automation466 votes 507 comments
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[Closed for comments] Add or Edit Tags on Closed tickets331 votes 260 comments
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[Closed for comments] Customization of the dashboard Not planned262 votes 203 comments
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Ability to merge organizations Planned174 votes 189 comments
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Add 'Remove cc' trigger/automation action143 votes 184 comments
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Customize Status Field Values Planned159 votes 148 comments
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New Ticket Desktop Notification141 votes 111 comments
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Preserve Group and Assignee for user-generated follow-up tickets Answered84 votes 99 comments
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Round Robin assignment Planned79 votes 96 comments
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Customize search results columns109 votes 93 comments
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Change text colour in Ticket editor Completed59 votes 90 comments
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Random Satisfaction Surveys Not planned38 votes 88 comments
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Ability to forward emails into an existing ticket45 votes 79 comments
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Restriction on individual tickets or groups Planned88 votes 77 comments
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JIRA integration supports attachments61 votes 69 comments
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Admin tool request: List of suspended users Planned78 votes 68 comments
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Ticket export tool for End-users (Export tickets by organization)64 votes 68 comments
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"Requester can see this comment" default setting88 votes 66 comments
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Stopping the reopening tickets by a ' Thank you ' response.63 votes 65 comments
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Views limitation Planned64 votes 63 comments
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Disable / Un-check 'Create follow-up' option47 votes 61 comments
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Comment on comments in Facebook threads Answered63 votes 60 comments
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Feature Request: Triggers - Action: Add Internal Note as a trigger action Not planned127 votes 59 comments
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Audit Logs52 votes 59 comments
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Link user field with ticket field71 votes 58 comments