Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Product Feedback Post Template Pinned1 vote 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Service Level Agreements - please share your feedback! Pinned Featured2 votes 23 comments
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Triggers and Automations - please share your feedback. Pinned Featured0 votes 18 comments
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Add end-user as CC via Trigger or Automation470 votes 507 comments
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[Closed for comments] Add or Edit Tags on Closed tickets332 votes 260 comments
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[Closed for comments] Customization of the dashboard Not planned264 votes 203 comments
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Ability to merge organizations Not planned182 votes 194 comments
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Add 'Remove cc' trigger/automation action145 votes 185 comments
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Customize Status Field Values Planned161 votes 150 comments
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Round Robin assignment Planned82 votes 114 comments
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New Ticket Desktop Notification140 votes 112 comments
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Preserve Group and Assignee for user-generated follow-up tickets86 votes 101 comments
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Customize search results columns112 votes 96 comments
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Change text colour in Ticket editor Completed59 votes 90 comments
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Random Satisfaction Surveys Not planned40 votes 88 comments
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Views limitation Planned84 votes 81 comments
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Restriction on individual tickets or groups Planned88 votes 81 comments
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Ability to forward emails into an existing ticket48 votes 79 comments
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Admin tool request: List of suspended users Completed78 votes 73 comments
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Ticket export tool for End-users (Export tickets by organization)65 votes 73 comments
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JIRA integration supports attachments61 votes 69 comments
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Feature Request - Ability to edit closed tickets86 votes 67 comments
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"Requester can see this comment" default setting91 votes 67 comments
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Audit Logs52 votes 67 comments
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Automatic Refresh in Views82 votes 66 comments
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Disable / Un-check 'Create follow-up' option49 votes 66 comments
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Stopping the reopening tickets by a ' Thank you ' response.64 votes 66 comments
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Add categories (subviews, dropdown view) function to Views112 votes 61 comments
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Prioritize Bounced Email Notification Planned83 votes 61 comments