Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

Announcing Macros keyboard shortcut - We need your feedback :) Pinned
- Amisha Sharma
- Zendesk Product Manager
- October 17, 2022 17:15
- Edited
1 vote 17 comments
Announcing redesigned @mentions in composer - We need your feedback :) Pinned
- Amisha Sharma
- Zendesk Product Manager
- October 10, 2022 16:23
4 votes 10 comments
Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:26
1 vote 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:37
0 votes 0 comments
Service Level Agreements - please share your feedback! Pinned Featured
- Scott Allison
- Zendesk Product Manager
- November 05, 2021 18:53
1 vote 29 comments
Triggers and Automations - please share your feedback. Pinned Featured
- Nina Olding
- November 05, 2021 18:54
- Edited
0 votes 18 comments
Merge ticket as side conversation
- Morten Steinmejer
- March 15, 2022 16:26
- Edited
3 votes 7 comments
Adding Trigger, Macro and Automation Functionality to Side Conversations
- Wesley Jamison
- February 03, 2023 18:12
- Edited
0 votes 0 comments
There are a lot of features I think will definitely help us grow, I have mentioned one here :)
- Sunil Lavhale
- February 03, 2023 10:50
0 votes 1 comment
Add end-user as CC via Trigger or Automation
- Dave Hanson
- October 22, 2009 23:53
471 votes 510 comments
Trigger Condition Request for "status" is "deleted"
- Mindstar (SPP)
- August 23, 2021 19:52
4 votes 11 comments
Feature to be able to select multiple tickets to open at once
- Sunil Lavhale
- February 03, 2023 10:54
0 votes 0 comments
Zendesk Jira ticketing improvement
- Sok Khann
- September 08, 2022 05:35
0 votes 1 comment
Zendesk Support for JIRA: Limit Zendesk Support to allowed projects only
- Luke
- April 28, 2022 17:46
8 votes 5 comments
Integration with Hubspot - Tickets alerts to Hubspot companies
- Simon
- April 29, 2021 16:38
6 votes 6 comments
Agent Workspace: Keep content from internal note if changing to public reply
- Trudy Slaght
- March 23, 2022 22:06
- Edited
44 votes 41 comments
Show ALL Inteactions
- Jenn Luscombe
- February 02, 2023 20:12
- Edited
3 votes 0 comments
Show the actual total tickets in the user info panel, not just non-archived.
- CJ Johnson
- December 22, 2021 19:04
2 votes 3 comments
views should include the condition "subject"
- amy
- December 31, 2012 09:35
89 votes 50 comments
Need feedback on the release of "Open at the top of the latest message" in Agent Workspace
- Amisha Sharma
- Zendesk Product Manager
- July 20, 2022 20:51
1 vote 9 comments
autofill behavior for adding users to public reply
- 2percent_Jazz
- February 02, 2023 15:39
0 votes 0 comments
Feature request: Allow for bulk updating of macro groups/content
- Dee Quilliams
- August 09, 2022 20:17
8 votes 4 comments
Suspended Tickets View Improvements
- Dan Cooper
- Community Moderator
- June 15, 2018 18:51
33 votes 13 comments
More options for tickets access / Tickets Accessibility options
- Rawan Dawairi
- February 02, 2023 16:31
1 vote 0 comments
Agent Workspace - add Grammarly support Completed
- Geran Smith
- March 15, 2021 21:37
3 votes 7 comments
customer context view: customize fields and allow links
- Joel Grossman
- September 20, 2022 03:14
0 votes 1 comment
Show ticket title in tab, not requester name
- Ethan Smith
- March 02, 2022 20:29
- Edited
87 votes 52 comments
About the timestamp on ticket comments
- 青山衣里 w-tes141
- October 01, 2021 06:49
5 votes 5 comments
Why do Zendesk support make it so hard?
- Simon Forslund
- February 02, 2023 10:08
2 votes 1 comment
Bring back email/phone support - nobody likes Z Bot
- Josh
- January 17, 2023 22:30
- Edited
9 votes 3 comments

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