Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Product Feedback Post Template Pinned1 vote 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Service Level Agreements - please share your feedback! Pinned Featured2 votes 23 comments
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Triggers and Automations - please share your feedback. Pinned Featured0 votes 18 comments
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Feature Request - SLA Policy Activate and Deactivate1 vote 1 comment
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Edit internal notes Not planned16 votes 17 comments
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Light agents unable to @ other agents18 votes 14 comments
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Redaction and attachment deletion for side conversations8 votes 13 comments
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Feature Request for adding a Scroll bar for Personal Views0 votes 0 comments
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Zendesk View - Tickets Per Page14 votes 7 comments
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Setting requester with a macro7 votes 4 comments
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Add categories (subviews, dropdown view) function to Views112 votes 62 comments
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Views limitation Planned84 votes 81 comments
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Feature Request: Public Zendesk Product Roadmap25 votes 7 comments
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Please Move Notifications off of the Play button7 votes 10 comments
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Incorrect Satisfaction Ratings5 votes 12 comments
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Add formatting (rich text editor) to dynamic content Not planned88 votes 26 comments
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SLA full resolution time and impending breach color change. Planned14 votes 20 comments
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Lookup relationship fields cannot be fully used in workflows0 votes 0 comments
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Agent Workspace conversation line breaks/color coded replies8 votes 5 comments
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Split a Ticket4 votes 4 comments
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Option to assume as an agent Answered1 vote 13 comments
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Ticket Merge only merges last comment4 votes 4 comments
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Add 'Remove cc' trigger/automation action145 votes 185 comments
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Instagram DMs as Tickets instead of Chats Answered4 votes 3 comments
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Child Ticket as internal note0 votes 0 comments
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internal note's copy - pasting system7 votes 9 comments
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サイドカンバセーションで送信したメールの署名 (Signature for emails sent in side conversations)0 votes 0 comments
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Include Side Conversations in the updated ticket list on the dashboard0 votes 1 comment
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Show ticket title in tab, not requester name63 votes 35 comments