Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Announcing Macros keyboard shortcut - We need your feedback :) Pinned1 vote 17 comments
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Announcing redesigned @mentions in composer - We need your feedback :) Pinned4 votes 10 comments
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Product Feedback Post Template Pinned1 vote 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Service Level Agreements - please share your feedback! Pinned Featured1 vote 29 comments
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Triggers and Automations - please share your feedback. Pinned Featured0 votes 18 comments
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Merge ticket as side conversation3 votes 7 comments
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Adding Trigger, Macro and Automation Functionality to Side Conversations0 votes 0 comments
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Add end-user as CC via Trigger or Automation471 votes 510 comments
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Trigger Condition Request for "status" is "deleted"4 votes 11 comments
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Feature to be able to select multiple tickets to open at once0 votes 0 comments
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Zendesk Jira ticketing improvement0 votes 1 comment
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Zendesk Support for JIRA: Limit Zendesk Support to allowed projects only8 votes 5 comments
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Integration with Hubspot - Tickets alerts to Hubspot companies6 votes 6 comments
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Agent Workspace: Keep content from internal note if changing to public reply44 votes 41 comments
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Show ALL Inteactions3 votes 0 comments
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Show the actual total tickets in the user info panel, not just non-archived.2 votes 3 comments
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views should include the condition "subject"89 votes 50 comments
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autofill behavior for adding users to public reply0 votes 0 comments
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Feature request: Allow for bulk updating of macro groups/content8 votes 4 comments
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Suspended Tickets View Improvements33 votes 13 comments
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More options for tickets access / Tickets Accessibility options1 vote 0 comments
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Agent Workspace - add Grammarly support Completed3 votes 7 comments
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customer context view: customize fields and allow links0 votes 1 comment
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Show ticket title in tab, not requester name87 votes 52 comments
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About the timestamp on ticket comments5 votes 5 comments
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Why do Zendesk support make it so hard?2 votes 1 comment
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Bring back email/phone support - nobody likes Z Bot9 votes 3 comments