Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Announcing Macros keyboard shortcut - We need your feedback :) Pinned1 vote 17 comments
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Announcing redesigned @mentions in composer - We need your feedback :) Pinned4 votes 10 comments
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Product Feedback Post Template Pinned1 vote 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Service Level Agreements - please share your feedback! Pinned Featured1 vote 29 comments
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Triggers and Automations - please share your feedback. Pinned Featured0 votes 18 comments
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Add end-user as CC via Trigger or Automation471 votes 510 comments
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[Closed for comments] Add or Edit Tags on Closed tickets336 votes 260 comments
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[Closed for comments] Customization of the dashboard Not planned265 votes 203 comments
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Ability to merge organizations Not planned186 votes 196 comments
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Customize Status Field Values Completed163 votes 152 comments
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Feature Request: Triggers - Action: Add Internal Note as a trigger action Not planned149 votes 59 comments
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Add 'Remove cc' trigger/automation action145 votes 186 comments
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New Ticket Desktop Notification142 votes 112 comments
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Add categories (subviews, dropdown view) function to Views129 votes 66 comments
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I should be able to create a view for the tickets I'm CC'd on121 votes 56 comments
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Customize search results columns117 votes 98 comments
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Feature Request - Ability to edit closed tickets112 votes 89 comments
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Allow a trigger to post comment updates Not planned108 votes 55 comments
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Views limitation Planned104 votes 97 comments
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Automatic Refresh in Views94 votes 77 comments
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Add formatting (rich text editor) to dynamic content Not planned94 votes 30 comments
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"Requester can see this comment" default setting92 votes 67 comments
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views should include the condition "subject"89 votes 50 comments
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Preserve Group and Assignee for user-generated follow-up tickets89 votes 102 comments
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Restriction on individual tickets or groups Completed88 votes 82 comments
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Show ticket title in tab, not requester name87 votes 52 comments
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Prioritize Bounced Email Notification Planned87 votes 63 comments
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Round Robin assignment Planned83 votes 134 comments
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dark theme Not planned82 votes 42 comments