Recent searches


No recent searches

Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

New post

Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

Posted Dec 04, 2024 · Chaitali Pathak

5

Followers

1

Vote

6

Comments


Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

Posted Jan 17, 2025 · Shawna James

2

Followers

1

Vote

0

Comments


Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

Posted Nov 21, 2023 · Mo Rizvi

26

Followers

7

Votes

16

Comments


Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

Posted Sep 29, 2023 · Shawna James

7

Followers

2

Votes

0

Comments


We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Posted Sep 29, 2023 · Shawna James

27

Followers

4

Votes

11

Comments


Surely this needs adding?   We can filter on the status “Open”, “Pending” and "On hold" tickets.  Please add “New ticket...

Posted Oct 01, 2024 · Gary Jackson

4

Followers

4

Votes

2

Comments


For me I was switched to “Agent Home” today and I haven't tried it before.   My first immediate reaction is that the lis...

Posted Feb 12, 2025 · Love

2

Followers

0

Votes

3

Comments


Please, add number fields to chat. It doesn't make a lot of sense to only accept text for input from customers……We want ...

Posted Feb 13, 2025 · Bruno Alcantara

1

Follower

1

Vote

0

Comments


Hi,   We got a Zendesk system that have multiple Brans with different companies. One Company is using SSO and it require...

Posted Feb 13, 2025 · Alvin Ronnie Caballero

0

Followers

0

Votes

0

Comments


We often have issues that impact multiple users. It would be really helpful if we had a way to BCC all affected users so...

Posted Feb 17, 2021 · Katie R.M.

79

Followers

64

Votes

51

Comments