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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...
Posted Dec 04, 2024 · Chaitali Pathak
5
Followers
1
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7
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Dear Customers, We are excited to launch our latest version of the updated product tray! For ease of collecting fee...
Posted Jan 17, 2025 · Shawna James
6
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1
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3
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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...
Posted Nov 21, 2023 · Mo Rizvi
26
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16
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Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...
Posted Sep 29, 2023 · Shawna James
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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...
Posted Sep 29, 2023 · Shawna James
27
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11
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It's great that we can have a digest of suspended tickets sent on different increments of time. But the option to have...
Posted Jan 21, 2025 · Sanchez, Santiago
3
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4
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We were recently told by Zendesk support that messages from no-reply email addresses will automatically suspended in Zen...
Posted Feb 28, 2025 · IT
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Feature Request Summary: I would like to be able to use: Whether a ticket has an SLA setWhether a ticket has an SLA br...
Posted Jun 06, 2022 · CJ Johnson
9
Followers
11
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6
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If the tickets are put into Pending or On Hold status and a email delivery notice is triggered, is there any way to set ...
Posted Feb 26, 2025 · Devo
3
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2
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3
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We've been clients for 3 years now, but we still do not have the option to edit the "Your email address" text on the def...
Posted Jul 12, 2017 · Stephen Clark
16
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4
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35
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