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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...
Posted Dec 04, 2024 · Chaitali Pathak
5
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1
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7
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Dear Customers, We are excited to launch our latest version of the updated product tray! For ease of collecting fee...
Posted Jan 17, 2025 · Shawna James
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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...
Posted Nov 21, 2023 · Mo Rizvi
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Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...
Posted Sep 29, 2023 · Shawna James
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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...
Posted Sep 29, 2023 · Shawna James
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Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...
Posted Dec 30, 2020 · Tom Metz
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I've noticed in Agent Workspace it is now possible to type a public reply as well as an internal note. However, when su...
Posted Jan 23, 2024 · Rolf Hayes
10
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Our agents are requesting for there to be a section/tab in Agent Home to show a list of new/unassigned tickets in their ...
Posted Feb 14, 2024 · Jon Durlauf
10
Followers
7
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We only have email set up and so we don't have the “bell” to alarm us of internal messages or replies to our side conver...
Posted Feb 28, 2025 · Sarah Harrison
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Sometimes our end users change their mind, think of a better way to summarise their issue or request that we change the ...
Posted Sep 20, 2012 · Donna Krischke
84
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79
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