Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Tickets not appearing chronologically1 vote 0 comments
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Context Panel: Knowledge section pop-up when linking article with lock icon0 votes 0 comments
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Customizing the view of Incident tickets inside a Problem ticket1 vote 0 comments
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Embedded forms to create tickets2 votes 1 comment
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Side Conversations - Let us adjust the height and width8 votes 0 comments
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Light agent Org update role options0 votes 0 comments
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OR operator for words in the subject0 votes 1 comment
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Brave browser infinite redirect when logging in as an agent0 votes 0 comments
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A Request for Unlisted Forms2 votes 1 comment
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Featurerequest Support - URL Fieldtype0 votes 0 comments
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エージェントによるユーザー登録の際に登録完了メールを送る設定になっていても、ユーザー登録時にメールを送らないようにする方法0 votes 0 comments
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リクエスタやCC以外の、チケットフィールド上に入力されたメールアドレスに対してメールを送信する方法0 votes 0 comments
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Restrict Agent Access to Certain End Users0 votes 0 comments
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View that show tickets that the agents are now working in.6 votes 0 comments
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Editing Views3 votes 6 comments
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I would like now about ticket0 votes 2 comments
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Filtro de atendimento por região0 votes 0 comments
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Add "status" filter to "users/{user_id}/tickets/requested" endpoint1 vote 0 comments
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Add greater control around Satisfaction Survey Visibility0 votes 0 comments
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Merged ticket needs a function to UNMERGE6 votes 4 comments
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Support - Side conversation ticket limit 500 votes 0 comments
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Feature Request: Reply to Ticket in a New Email Thread1 vote 1 comment
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Is there ANY positive feedback for the new agent workspace?1 vote 4 comments
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Small improvements to Automations4 votes 1 comment
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Editing customer name - why have we made this so much more difficult?1 vote 2 comments
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Macro: Ability to Change Text Color/Highlight Color2 votes 0 comments
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Conditional Check Boxes Do Not Seem Functional3 votes 2 comments
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Agent Workspace Issue2 votes 11 comments