Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

Hide customer satisfaction results from agents view Not planned
- Francisco
- May 02, 2017 10:05
29 votes 22 comments
dark theme Not planned
- Grant Ephross
- April 12, 2017 22:55
84 votes 42 comments
Do NOT Truncate Comments Without Warning Completed
- Andrey Maksimov
- April 09, 2017 16:33
35 votes 21 comments
Attachments on Organizations
- Erik Bailey
- April 07, 2017 20:11
22 votes 29 comments
Prioritize Bounced Email Notification Planned
- StephanieSmith
- April 06, 2017 18:19
91 votes 64 comments
Inline Macros Completed
- Sandi King
- March 15, 2017 14:43
16 votes 17 comments
Role Permissions for Groups and Organizations Completed
- Adobe Inc f/k/a Adobe Systems Incorporated
- March 03, 2017 16:52
31 votes 30 comments
SLA based on internal notes Planned
- Miriam Rothschild
- February 23, 2017 17:21
43 votes 36 comments
Disable / Un-check 'Create follow-up' option
- Sharon Skinner
- February 02, 2017 11:51
54 votes 71 comments
Trigger Conditions: Sender email address
- Mikko Virtanen
- January 24, 2017 10:57
46 votes 57 comments
Feature request: Webhooks Completed
- Daniel Mittelman
- January 17, 2017 09:47
10 votes 21 comments
Back up and restore site
- Adix
- January 06, 2017 14:08
45 votes 16 comments
Enable dynamic content in the email template
- Amalia Man
- December 18, 2016 06:41
26 votes 30 comments
Provide a way to add deep or permanent links to specific comments in a Ticket
- Michael Renner
- October 10, 2016 16:22
44 votes 32 comments
Need a placeholder for satisfaction reason Not planned
- Chad Dodds
- August 17, 2016 16:45
32 votes 27 comments
Add View Option for Tickets Without First Reply
- JacobN
- July 27, 2016 08:42
10 votes 17 comments
Making it easier for agents to find Macros
- Joe
- July 14, 2016 20:28
18 votes 12 comments
"Requester can see this comment" default setting
- Pedro dos Santos
- June 28, 2016 21:21
92 votes 67 comments
Bulk Edit Ticket Requester
- Jake Edwards
- March 29, 2016 23:10
29 votes 42 comments
Feature Request: Triggers - Action: Add Internal Note as a trigger action Not planned
- Satia Stevens
- March 28, 2016 16:10
157 votes 59 comments
Restriction on individual tickets or groups Completed
- Kristin Bouveng
- March 09, 2016 11:09
88 votes 82 comments
Link user field with ticket field
- Anh Le
- February 24, 2016 17:18
74 votes 58 comments
SMTP Email delivery method Planned
- Anghor
- February 04, 2016 15:24
51 votes 51 comments
Zendesk autopopulates major domains such as outlook.com in the New organization creation screen
- Tony Vardiman
- December 21, 2015 20:51
9 votes 14 comments
SLA Alerting in Minutes Planned
- Celia Cottle
- September 01, 2015 17:52
65 votes 73 comments
Timestamp in chat transcript in UTC
- Simon
- August 17, 2015 02:26
27 votes 35 comments
Ability to set Requester:Organization from Triggers
- Owen Jones
- June 16, 2015 17:06
25 votes 43 comments
Change sender address when creating a NEW ticket on behalf of the requester
- Member Advocate G
- May 22, 2015 23:10
44 votes 36 comments
Ability to forward emails into an existing ticket
- Nigel
- March 11, 2015 19:32
55 votes 86 comments
How to view a list of all Organizations, with the Organization fields as the columns? Planned
- Andrew Hood
- March 02, 2015 17:07
17 votes 35 comments

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