Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

Dashboard "Updates to your tickets" mark checked
- Benjamin Železnik
- February 26, 2015 09:50
50 votes 58 comments
Attach multiple Zendesk domains to one Jira Not planned
- Andrew Warner
- January 30, 2015 16:02
36 votes 56 comments
Expand Dynamic Content to Macro Titles Completed
- NA-LAX-John Desilets-M
- January 23, 2015 01:23
25 votes 26 comments
New Ticket Desktop Notification
- Julian Gomez
- January 14, 2015 02:44
142 votes 112 comments
Trigger Received At
- Ben Speich
- January 05, 2015 18:23
38 votes 32 comments
Audit Logs
- Steve White
- December 19, 2014 18:55
52 votes 71 comments
Agents should be able to submit CSAT surveys too Not planned
- Bob Ridder
- December 12, 2014 18:18
22 votes 37 comments
Ability to print ticket without internal note/comment
- Johannes
- November 19, 2014 11:19
39 votes 42 comments
Notify agent if requester email is bounced or rejected
- Sam Dresser
- October 30, 2014 16:55
78 votes 61 comments
Ability to prohibit merging of tickets across organizations
- James Porter
- September 26, 2014 08:08
50 votes 46 comments
Zendesk query - draft messages
- Mark Jacobs
- September 14, 2014 18:37
25 votes 39 comments
Erase tags
- Rick Crane
- July 07, 2014 09:37
59 votes 52 comments
JIRA integration supports attachments
- Christine Magnusson
- June 20, 2014 12:55
62 votes 70 comments
Comment on comments in Facebook threads Answered
- Kirstine Fallingborg
- May 13, 2014 07:34
63 votes 62 comments
Stopping the reopening tickets by a ' Thank you ' response.
- Kristof Van Kriekingen
- March 14, 2014 09:33
65 votes 67 comments
Admin tool request: List of suspended users Completed
- Jason Grunstra
- November 18, 2013 18:49
79 votes 74 comments
Allow a trigger to post comment updates Not planned
- Alexandra Gregory
- July 24, 2013 20:40
108 votes 55 comments
Ticket export tool for End-users (Export tickets by organization)
- Venky
- July 04, 2013 20:03
67 votes 85 comments
views should include the condition "subject"
- amy
- December 31, 2012 09:35
88 votes 49 comments
[Closed for comments] Customization of the dashboard Not planned
- Matt Picio
- December 10, 2012 04:07
265 votes 203 comments
Allow end users to update fields after ticket is created
- Donna Krischke
- September 20, 2012 16:53
47 votes 43 comments
Random Satisfaction Surveys - Set Sampling Rate Not planned
- Patrick Higgins
- March 24, 2012 12:48
41 votes 89 comments
Preserve Group and Assignee for user-generated follow-up tickets
- Yoko Rizzo
- March 13, 2012 00:51
89 votes 102 comments
Add 'Remove cc' trigger/automation action
- Rob Eyre
- February 13, 2012 10:00
145 votes 186 comments
Ability to merge organizations Not planned
- Devenie Corliss
- August 17, 2011 01:59
186 votes 196 comments
Customize Status Field Values Completed
- Ryan Hubbard
- December 21, 2010 20:48
163 votes 152 comments
Can we keep the ticket's status as NEW after assignment until Agent manually updates? Planned
- Javier Mejia
- October 26, 2010 18:04
18 votes 54 comments
Add end-user as CC via Trigger or Automation
- Dave Hanson
- October 22, 2009 23:53
470 votes 509 comments
Round Robin assignment Planned
- David Jacobson
- May 28, 2009 14:28
83 votes 134 comments
[Closed for comments] Add or Edit Tags on Closed tickets
- David Jacobson
- December 09, 2008 21:58
336 votes 260 comments

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