Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Dashboard "Updates to your tickets" mark checked50 votes 58 comments
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Attach multiple Zendesk domains to one Jira Not planned36 votes 56 comments
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Expand Dynamic Content to Macro Titles Completed25 votes 26 comments
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New Ticket Desktop Notification142 votes 112 comments
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Trigger Received At38 votes 32 comments
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Audit Logs52 votes 71 comments
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Agents should be able to submit CSAT surveys too Not planned22 votes 37 comments
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Ability to print ticket without internal note/comment39 votes 42 comments
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Notify agent if requester email is bounced or rejected78 votes 61 comments
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Ability to prohibit merging of tickets across organizations50 votes 46 comments
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Zendesk query - draft messages25 votes 39 comments
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Erase tags59 votes 52 comments
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JIRA integration supports attachments62 votes 70 comments
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Comment on comments in Facebook threads Answered63 votes 62 comments
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Stopping the reopening tickets by a ' Thank you ' response.65 votes 67 comments
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Admin tool request: List of suspended users Completed79 votes 74 comments
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Allow a trigger to post comment updates Not planned108 votes 55 comments
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Ticket export tool for End-users (Export tickets by organization)67 votes 85 comments
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views should include the condition "subject"88 votes 49 comments
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[Closed for comments] Customization of the dashboard Not planned265 votes 203 comments
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Allow end users to update fields after ticket is created47 votes 43 comments
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Random Satisfaction Surveys - Set Sampling Rate Not planned41 votes 89 comments
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Preserve Group and Assignee for user-generated follow-up tickets89 votes 102 comments
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Add 'Remove cc' trigger/automation action145 votes 186 comments
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Ability to merge organizations Not planned186 votes 196 comments
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Customize Status Field Values Completed163 votes 152 comments
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Can we keep the ticket's status as NEW after assignment until Agent manually updates? Planned18 votes 54 comments
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Add end-user as CC via Trigger or Automation470 votes 509 comments
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Round Robin assignment Planned83 votes 134 comments
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[Closed for comments] Add or Edit Tags on Closed tickets336 votes 260 comments