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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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I am not able to copy a bill from prior month to current month, make changes and save the changes

Posted Feb 05, 2025 · joyce baxley

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Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support.   In some ca...

Posted Feb 06, 2025 · Zach Gilbert

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Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't f...

Posted Mar 06, 2024 · Daniel Silva

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Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with ...

Posted Mar 23, 2023 · Kevin Zhou

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Dear Zendesk Product Team,   We would like to share our suggestions for enhancing the customizable Dashboard for Agents....

Posted Oct 17, 2024 · Zhansaya Adyrbek

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Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

Posted Aug 12, 2022 · Emily Angel

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Hi All.  I am having some trouble excluding an email address from receiving an auto-responder email. I have included so...

Posted Mar 03, 2022 · Haley W.

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Hello everyone, I'm new on Zendesk and I want to "format" the description shown to end users. This is what I have : ...

Posted Oct 09, 2020 · Loic Bouvet

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Currently, if someone sends a support request to our email address, anyone they've cc'd on the request automatically rec...

Posted Oct 04, 2023 · Amanda Hickman

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Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...

Posted Apr 24, 2024 · Rory Brown

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