Recent searches
No recent searches
Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
Show all
Sort by recent activity
Hello, We are cutting over from Freshdesk to Zendesk next Tuesday morning (3/11) and our compliance team asked me if end...
Posted Mar 06, 2025 · Jayci Minjare
1
Follower
0
Votes
0
Comments
A while ago there was a change to Zendesk that made it so that whenever you click to set a ticket as open, pending, solv...
Posted Jan 29, 2019 · JacobN
8
Followers
0
Votes
8
Comments
Hi - we have noticed that when a user “reacts” to an email notification it updates the ticket. This adds an unnecessary ...
Posted Mar 19, 2025 · Judy Correia
0
Followers
1
Vote
0
Comments
Does anyone have an interesting way to detect multiple tickets from a customer in Triggers? I am looking to satisfy a re...
Posted Feb 19, 2025 · Michael
1
Follower
0
Votes
1
Comment
Hi How do I change the column widths p...Posted Jan 11, 2020 · Paul Wooster
22
Followers
13
Votes
14
Comments
Help with search syntax : OR
Answered
Hi, I am trying to do an OR search in zendesk and cannot seem to get full list of tickets. I need to search for a numeri...
Posted Jan 30, 2024 · Daniela Ragonese
5
Followers
1
Vote
4
Comments
Hi! I'm a new guy at Zendesk and I have the following task (longread): GIVEN: - There is a business (na...
Posted Mar 10, 2025 · Dmitrii Kuzin
0
Followers
0
Votes
0
Comments
Hello, I've seen this subject mentioned and we've tried a number of times to figure this out with no luck so far, so hop...
Posted Mar 07, 2025 · Will
0
Followers
0
Votes
0
Comments
I am running an api that makes calls to zendesk on behalf of my customers. They give us their account ids and that's wha...
Posted Mar 04, 2025 · Travis Spangle
2
Followers
0
Votes
1
Comment
I have approximately 200 categories of tickets (there are conditions on conditions on conditions in my form!) which can ...
Posted Mar 04, 2025 · Dean Paquola
0
Followers
0
Votes
0
Comments