Zendesk Suite Q&A
New postAsk questions about Zendesk Suite or share your expertise by answering questions.
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Agent Status, Routing and Monitoring FAQ Pinned4 votes 0 comments
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Change "Get in touch" button text in Web Widget0 votes 0 comments
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Installing Zendesk Talk as a softphone0 votes 0 comments
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How do I create a trigger which fires when a requester adds a comment?0 votes 1 comment
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syncing users into the correct organization based on azure AD information.0 votes 0 comments
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chat timeout while waiting in queue0 votes 0 comments
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Using a different article source for suggested articles in help form0 votes 0 comments
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I have a question about knowledge capture0 votes 0 comments
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Help with time formatting needed.0 votes 0 comments
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How to set which help center is displayed/opened first?0 votes 3 comments
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Chat Routing0 votes 0 comments
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Content blocks for image management0 votes 0 comments
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Updating macros to use a new field0 votes 0 comments
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Best way to track multiple values across a custom field0 votes 0 comments
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What are the instances in a call not generating a ticket0 votes 3 comments
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Zendesk Support Response times0 votes 3 comments
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Help to Create Trigger for Ticket Coming in from Gleap.io Answered0 votes 2 comments
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Article Verification Notifications0 votes 1 comment
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Mystery tickets being created when mailing 2 distribution groups0 votes 0 comments
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Custom fields are not showing up in Zendesk support ticket0 votes 3 comments
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Restricting search results Answered0 votes 4 comments
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Add a column for 'initial email received' for a ticket in a view0 votes 0 comments
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Creating a custom report for On Hold tickets1 vote 0 comments
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First reply time tracking0 votes 2 comments
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zdassets file vulnerable jquery version0 votes 0 comments
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View for tickets where you're CC'd? (for internal employees)0 votes 3 comments
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How do i get WhatsApp ticket requester interaction metric?0 votes 1 comment