Support Q&A – Zendesk help

Ask questions about Zendesk Support or share your expertise by answering questions.

Read me before posting: how to ask a question in the Zendesk Community Pinned
- Nicole - Community Manager
- June 04, 2019 20:34
0 votes 0 comments
Community tips using triggers Pinned
- Jennifer Rowe
- March 13, 2020 17:28
- Edited
9 votes 10 comments
Send End-User Verification Code
- Kyle B
- August 03, 2020 15:00
- Edited
0 votes 4 comments
How do you mesure SLA when a ticket is requalificated (and SLA policy differe) ?
- Sophie Maini-Gastou
- August 03, 2020 09:45
0 votes 0 comments
ZAF Client API - How to update User field
- Venkata Ganesh Medisetti
- August 01, 2020 01:22
0 votes 0 comments
Changing an agents default group
- Jay McCormack
- July 31, 2020 18:26
0 votes 5 comments
Can I pull a number string from an incoming email body?
- Ian Ellis
- July 31, 2020 17:07
0 votes 0 comments
How do I get a daily CSAT report automatically sent to my email?
- Rhomel Ortiz
- July 31, 2020 05:53
- Edited
0 votes 1 comment
Helpdesk tickets not showing correct time zone
- Kelly Murphy
- July 30, 2020 22:10
0 votes 1 comment
Email w/ attachments aren't received
- AJ Hong
- July 30, 2020 19:22
- Edited
0 votes 1 comment
Clear 'assignee' when a solved ticket re-opens
- Hanss Neira
- July 30, 2020 18:10
0 votes 5 comments
Outlook: Adding a 3rd person, his answer is added as an internal note
- Yaniv Dayan
- July 29, 2020 21:54
- Edited
0 votes 2 comments
Can a user with multiple orgs view and comment on all tickets?
- Melody Quinn
- July 29, 2020 21:11
0 votes 2 comments
referencing and mirroring a date field
- Rachel M
- July 29, 2020 17:02
0 votes 0 comments
copying custom fields into a comment
- Rachel M
- July 29, 2020 16:52
- Edited
0 votes 1 comment
We want to get ticket data with comments. Answered
- Avinash
- July 29, 2020 08:38
0 votes 5 comments
Oops, this help center no longer exists
- Dean
- July 28, 2020 10:04
0 votes 1 comment
triggers and form condition interactions Answered
- Scott Patten
- July 28, 2020 07:32
0 votes 3 comments
How to create a popup window when choosing priority "critical"?
- Ronny Roe
- July 28, 2020 07:14
0 votes 2 comments
Hide inactive tickets from Dashboard Answered
- Danielle
- July 27, 2020 18:11
0 votes 2 comments
Hiding Chat button on printed pages
- Pamela Ellis
- July 27, 2020 17:18
0 votes 5 comments
names of files having '+' or '%' get altered by zendesk
- Smit Sanghavi
- July 27, 2020 10:28
- Edited
0 votes 0 comments
names of files having '+' or '%' get altered by zendesk
- Smit Sanghavi
- July 27, 2020 10:17
0 votes 0 comments
Out of Office Force unassign tickets not working on specific agent
- Smart Attacker
- July 27, 2020 08:16
0 votes 0 comments
Screenshot
- Yash Kumar
- July 27, 2020 08:15
0 votes 1 comment
Zendesk Support API target failure "execution expired" and "Net::OpenTimeout"
- Smart Attacker
- July 27, 2020 06:52
0 votes 0 comments
some of the title names are in wrong language, how to fix this.
- wang tq
- July 26, 2020 00:32
0 votes 1 comment
Create Ticket with Internal Note via API
- Joe Lally
- July 24, 2020 15:50
0 votes 2 comments
Initiate contact with Twitter or Facebook end user from Zendesk
- Mariano Terzolo
- July 24, 2020 13:38
0 votes 0 comments
How can customer review their ticket history without Guide?
- Olga Reshetnikova
- July 24, 2020 09:01
0 votes 1 comment

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