Support - Troubleshooting and Q&A
New postAsk Zendesk Support product-related questions or share your expertise by answering questions.
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How to participate in the Zendesk Support: Preparing your account for the holidays AMA Pinned0 votes 0 comments
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Read me before posting: how to ask a question in the Zendesk Community Pinned0 votes 0 comments
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Organization won't change when changing requester0 votes 0 comments
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Login URL for End Users0 votes 0 comments
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Custom agent roles (Pro)0 votes 2 comments
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Change the ticket background color or highlight them based on a dynamic list0 votes 0 comments
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Easiest Way For External Email/Ticket Ingestion and Field Population0 votes 0 comments
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Zendesk API cannot set ticket to "solved".0 votes 1 comment
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Decision on Zendesk or NOT (poor service from Zendesk initially)0 votes 1 comment
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Admin Views from Android (web) shows Unsupported media type Answered0 votes 2 comments
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Profile picture problem Answered0 votes 2 comments
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Search API response limit0 votes 3 comments
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The cc'd support email does not receive the ticket notification. Answered0 votes 1 comment
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Advanced View Filtering with Multiple Statuses? Answered0 votes 1 comment
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Organization memberships with active orgs is invalid Answered0 votes 2 comments
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Can not load picture In ticket0 votes 1 comment
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[How to Delete Tags] Answered0 votes 3 comments
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User Perspective Answered0 votes 1 comment
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Delay in response0 votes 1 comment
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One of our agents is not able to send an answer to a ticket0 votes 3 comments
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Log of outgoing emails Answered0 votes 2 comments
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Coaches: Do you use Zendesk for Email Coaching?0 votes 4 comments
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Follow-up ticket Answered0 votes 2 comments
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Creating many tickets via API : comment is private by default, even when public = true Answered0 votes 2 comments
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Ticket Escalations Answered0 votes 1 comment
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Keeping the Team up to date0 votes 2 comments
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Create Trigger to Add tag when reassigning tickets to different group Answered0 votes 1 comment
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Need to add the {{ticket.organization}} tag to the Follower Email Template Answered0 votes 2 comments
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identify inbound/outbound calls1 vote 1 comment