Recent searches


No recent searches

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

New post

Hi, I am trying to solve an issue and I am not sure where to start. We sometimes have organizations that require specia...

Posted Feb 16, 2022 · Claus Meisel

12

Followers

1

Vote

12

Comments


Hi! We have many CSM's who will internally place a note on a ticket between a CX Agent and a client - and if the ticket...

Posted Jul 14, 2023 · Alex Coburn Davis (he/him)

8

Followers

0

Votes

7

Comments


Does anyone have an interesting way to detect multiple tickets from a customer in Triggers?   I am looking to satisfy a ...

Posted Feb 19, 2025 · Michael

0

Followers

0

Votes

0

Comments


Bonjour,   Dans mon formulaire j'ai un champ de type liste déroulante avec plusieurs choix et je voudrais qu'un avertiss...

Posted Feb 19, 2025 · Catherine CHAPLAIN

0

Followers

0

Votes

0

Comments


Hi there,    I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a w...

Posted Feb 12, 2025 · Rich Herbert

0

Followers

0

Votes

0

Comments


I am not able to copy a bill from prior month to current month, make changes and save the changes

Posted Feb 05, 2025 · joyce baxley

1

Follower

0

Votes

1

Comment


Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support.   In some ca...

Posted Feb 06, 2025 · Zach Gilbert

0

Followers

0

Votes

0

Comments


Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't f...

Posted Mar 06, 2024 · Daniel Silva

6

Followers

0

Votes

3

Comments


Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with ...

Posted Mar 23, 2023 · Kevin Zhou

6

Followers

0

Votes

5

Comments


Dear Zendesk Product Team,   We would like to share our suggestions for enhancing the customizable Dashboard for Agents....

Posted Oct 17, 2024 · Zhansaya Adyrbek

2

Followers

0

Votes

1

Comment