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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...
Posted Dec 04, 2024 · Chaitali Pathak
5
Followers
1
Vote
7
Comments
Dear Customers, We are excited to launch our latest version of the updated product tray! For ease of collecting fee...
Posted Jan 17, 2025 · Shawna James
6
Followers
1
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3
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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...
Posted Nov 21, 2023 · Mo Rizvi
26
Followers
7
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16
Comments
Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...
Posted Sep 29, 2023 · Shawna James
7
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2
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0
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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...
Posted Sep 29, 2023 · Shawna James
27
Followers
4
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11
Comments
Option to assume as an agent
Answered
As of now, Zendesk only allows us to assume as end user. It would be nice if we have a feature/option to assume as an ag...
Posted Oct 08, 2021 · Johnny J
23
Followers
6
Votes
23
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When creating an automation, there is no way to create a delay based on minutes. The minimum possibly delay is 1 hour. I...
Posted Jan 30, 2021 · David M.
27
Followers
18
Votes
20
Comments
It is possible to have email addresses with accented characters, typical Scandinavian and German ones include å,ä and ö....
Posted Nov 03, 2020 · Jacob Bergman
20
Followers
9
Votes
14
Comments
I would like to make new trigger using sender email address like: IF sender email is some@thing.com THEN do action....
Posted Jan 24, 2017 · Mikko Virtanen
89
Followers
56
Votes
74
Comments
Hi, We got a Zendesk system that have multiple Brans with different companies. One Company is using SSO and it require...
Posted Feb 13, 2025 · Alvin Ronnie Caballero
2
Followers
0
Votes
5
Comments