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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

Posted Dec 04, 2024 · Chaitali Pathak

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Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

Posted Jan 17, 2025 · Shawna James

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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

Posted Nov 21, 2023 · Mo Rizvi

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Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

Posted Sep 29, 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Posted Sep 29, 2023 · Shawna James

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As of now, Zendesk only allows us to assume as end user. It would be nice if we have a feature/option to assume as an ag...

Posted Oct 08, 2021 · Johnny J

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When creating an automation, there is no way to create a delay based on minutes. The minimum possibly delay is 1 hour. I...

Posted Jan 30, 2021 · David M.

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It is possible to have email addresses with accented characters, typical Scandinavian and German ones include å,ä and ö....

Posted Nov 03, 2020 · Jacob Bergman

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 I would like to make new trigger using sender email address like:   IF sender email is some@thing.com THEN do action....

Posted Jan 24, 2017 · Mikko Virtanen

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Hi,   We got a Zendesk system that have multiple Brans with different companies. One Company is using SSO and it require...

Posted Feb 13, 2025 · Alvin Ronnie Caballero

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