Feedback on Support
New postShare feedback or ideas to improve the Zendesk Support product, vote on ideas you like, and hear from other users.
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Product feedback guidelines & how to write a good feedback post Pinned6 votes 0 comments
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The new help function is blocking apps0 votes 0 comments
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Increase file attachment size to modern standards-2 votes 0 comments
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User profile saving bug0 votes 0 comments
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Increase ticket archiving period0 votes 0 comments
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Prioritisation for Skills in Skills Based Routing1 vote 1 comment
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管理者でのユーザーパスワードリセットに伴うメールの文面の編集について0 votes 0 comments
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Password reset/confirmation Answered0 votes 1 comment
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Possibility to set Reply-To to the sending emails0 votes 5 comments
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Agent Workspaces0 votes 0 comments
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Answer bot uses body of message instead of subject header0 votes 0 comments
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"Open ticket but new reply" icon0 votes 1 comment
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Avoiding inappropriate images or videos0 votes 0 comments
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Change the background colour of unassigned ticket0 votes 2 comments
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Implementação0 votes 0 comments
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Views - should have a 'Save and Open' option1 vote 0 comments
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Add Advanced Search Back to the Simple Search Box0 votes 0 comments
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Option to set Ticket Organization as None1 vote 2 comments
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Light agents unable to @ other agents1 vote 4 comments
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View logic - agents can VIEW tickets only0 votes 0 comments
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Reporting on time Tag added and who added Tag0 votes 0 comments
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Change Color of Different Internal Comments/Actions in Customer Ticket0 votes 1 comment
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Answer bot customising texts / customizar textos del answer bot0 votes 0 comments
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Stickers and Videos From Facebook Private Messages0 votes 0 comments
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Allow email addresses to be CC'd that are not users0 votes 2 comments
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Use Subject Text as a view condition0 votes 1 comment
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Use attachments for WhatsApp messages in Zendesk Support mobile app0 votes 0 comments
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Receive notification of webhook failure3 votes 2 comments