Feedback on Talk
New postHave feedback or ideas to improve the Zendesk Talk product? Post them here, vote on ideas you like, and hear from other users.
-
What's New webinar - March 3, 2021 Pinned0 votes 0 comments
-
Product feedback guidelines & how to write a good feedback post Pinned1 vote 0 comments
-
Recording laws and Talk0 votes 0 comments
-
After a group, need an overflow routing to an IVR0 votes 0 comments
-
Allow entering of exiting ticket on inbound calls0 votes 0 comments
-
Outbound restrict per country0 votes 0 comments
-
Separating Work and Cell Numbers in User Profiles3 votes 1 comment
-
CSAT via SMS | How do we short the satisfaction url?2 votes 0 comments
-
Zendesk Talk Auto Log off Agents and Reporting0 votes 1 comment
-
Audit trail for call prior to ticket?0 votes 0 comments
-
What's new in Zendesk - January 2021 product updates0 votes 1 comment
-
Dedicated greeting for alert or announcement messages1 vote 0 comments
-
Zendesk Talk features3 votes 1 comment
-
IVR Agent Flow0 votes 0 comments
-
Quick Call Function picks randomly numbers for Outbound call3 votes 2 comments
-
Common Contact Center Reporting1 vote 0 comments
-
Language Message average waiting time0 votes 0 comments
-
Managing agents' access to the phone line0 votes 0 comments
-
Limit agents ability to listen to recordings2 votes 1 comment
-
Zendesk Talk Recording Centralized Download Location0 votes 0 comments
-
Ability to indicate phone type (mobile or landline)0 votes 0 comments
-
What's New in Zendesk - November 2020 product updates0 votes 0 comments
-
Assigning external numbers to a brand0 votes 0 comments
-
Changing devices for calls0 votes 0 comments
-
Prevent recordings being downloaded - security issue0 votes 0 comments
-
IVR menu for calls after hours1 vote 1 comment
-
Universal Ring Capability0 votes 0 comments
-
Restricting access to other reps calls1 vote 0 comments
-
What's New in Zendesk - September 2020 product updates0 votes 2 comments