Feedback on Talk – Zendesk help

Have feedback or ideas to improve the Zendesk Talk product? Post them here, vote on ideas you like, and hear from other users.

Transfer to Offline Agent
- Jose Gonzales
- March 08, 2018 17:45
18 votes 9 comments
Talk - Group Specific voicemail feature request
- J. B.
- July 08, 2017 09:01
- Edited
7 votes 9 comments
Talk notifications Answered
- Jose Resendiz
- March 08, 2017 19:16
5 votes 9 comments
Holiday Rule Voicemail Greetings for Zendesk Voice
- Dave Roff
- July 06, 2015 18:32
15 votes 9 comments
Three-way conference option during a warm transfer Completed
- Jacob Hall
- September 29, 2016 11:23
2 votes 8 comments
Feature request: Zendesk Talk - set maximum queue wait time per number
- Lee Burkhill
- May 11, 2020 15:46
3 votes 7 comments
Availibility for Callback Option in IVR!
- Tobias Hermanns
- January 06, 2020 09:45
1 vote 7 comments
Report on IVR Selection
- Susan Biehl
- November 07, 2018 23:01
7 votes 7 comments
Search by Voicemail Length
- Levi
- November 27, 2017 23:51
3 votes 7 comments
Filter out abandoned calls Answered
- Marylou Scott-Smith
- August 11, 2017 12:34
5 votes 7 comments
Allow use of existing Twilio numbers for ZenDesk voice Completed
- Jeffrey Tarnoff
- February 20, 2012 23:17
6 votes 7 comments
Blind/Cold Transfers
- Matt Carrington
- December 13, 2019 09:55
2 votes 6 comments
Ability to see the number a text was received at
- Greg Choisser
- September 20, 2019 14:55
4 votes 6 comments
Ability to see option pressed on an IVR
- Christopher Kenrick
- April 16, 2019 11:06
11 votes 6 comments
Real-time Dashboard needs an overhaul
- Rachel Ostrander
- October 26, 2018 22:24
1 vote 6 comments
Tracking agent log activity in Talk
- Justin
- August 02, 2017 18:50
6 votes 6 comments
Determining Agent's call position
- Shawn Dismuke
- July 21, 2020 18:18
3 votes 5 comments
Add option to NOT create tickets from outbound Talk call Answered
- Rob Barreca
- December 05, 2018 00:02
1 vote 5 comments
limiting access to oubound Caller IDs
- Jonas /
- October 09, 2017 15:48
6 votes 5 comments
ReRoute Missed Calls
- Joe Trevino
- September 10, 2020 16:29
2 votes 4 comments
Ability to receive calls through the Zendesk app
- Cat B
- July 15, 2020 18:48
3 votes 4 comments
Zendesk Talk | Agent can Talk to another agent
- Michael Rieder
- March 05, 2020 15:27
6 votes 4 comments
Zendesk Talk - Outbound Call Greeting
- DJ Jimenez
- July 22, 2019 23:42
- Edited
6 votes 4 comments
Outgoing call history for unanswered calls Answered
- Melanie Fajth
- November 08, 2018 19:56
0 votes 4 comments
Customizable Outbound Caller ID
- Jorma Vaughn
- August 03, 2018 17:20
7 votes 4 comments
Callback function Zendesk Talk - support other languages than English Completed
- Majken Jouret
- July 06, 2017 11:07
- Edited
0 votes 4 comments
IVR - Routes need 'no keypress' option Answered
- Mark Alocilja
- June 03, 2017 21:30
- Edited
5 votes 4 comments
Zendesk Voice Call Back Option - Please!! Completed
- Amanda Rojas
- January 29, 2016 18:59
3 votes 4 comments
"Some Talk features aren't available right now" error message.
- Roger Whitacre
- September 28, 2020 18:54
0 votes 3 comments
Option for Zendesk Talk to add to existing ticket
- Adrian Bishop
- June 09, 2020 14:51
4 votes 3 comments

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