Feedback on Talk – Zendesk help

Have feedback or ideas to improve the Zendesk Talk product? Post them here, vote on ideas you like, and hear from other users.

What's new in Zendesk - January 2021 product updates Pinned
- Brett Bowser
- Zendesk Community Team
- January 21, 2021 20:48
0 votes 1 comment
Product feedback guidelines & how to write a good feedback post Pinned
- Nicole S.
- Zendesk Community Team
- October 20, 2020 22:45
- Edited
1 vote 0 comments
Routing Zendesk Talk calls to multiple agents at the same time
- Paul Shoobridge
- January 04, 2017 16:40
- Edited
125 votes 117 comments
Zendesk Voice: New call notification through speakers, call through headset Planned
- Donny Wyatt
- April 20, 2012 19:53
52 votes 69 comments
Zendesk Talk Mobile App Planned
- Natalie Doran
- August 16, 2017 19:54
- Edited
38 votes 58 comments
[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail
- Stefan Gass
- April 10, 2018 06:48
35 votes 20 comments
Auto Logout from Talk (Agent forgets to logoff at end of shift) Planned
- Mark Lee
- January 31, 2017 09:37
- Edited
33 votes 34 comments
Agent Talk status for reporting purposes
- Dionne Kelly
- March 08, 2017 19:36
26 votes 35 comments
[COMPLETED] Allow multiple phone numbers Completed
- Chris Young
- October 27, 2011 19:29
25 votes 14 comments
Zendesk Talk: Allow Reporting on Agent Availability
- Mary C.
- November 28, 2018 20:12
23 votes 18 comments
Transfer Calls to Away agent
- PROVENTIC **** EMEA Reseller Partner
- Community Moderator
- March 13, 2019 09:26
22 votes 9 comments
[COMPLETED] Disabling Voicemail Outside of Business Hours Completed
- Ingmar Zahorsky
- June 08, 2013 05:00
20 votes 13 comments
Call Routing to Agents more than once
- Thomas de Silva
- July 31, 2019 12:34
19 votes 12 comments
Transfer to Offline Agent
- Jose Gonzales
- March 08, 2018 17:45
18 votes 9 comments
Strip signature from proactive texts
- Larry Fleischer
- January 30, 2017 20:48
18 votes 20 comments
IVR Welcome Message repeat option
- David Squires
- February 12, 2018 22:07
17 votes 14 comments
Holiday Rule Voicemail Greetings for Zendesk Voice
- Dave Roff
- July 06, 2015 18:32
15 votes 9 comments
Talk Dashboard - Total calls in queue by IVR destination
- Susan Biehl
- March 05, 2019 19:32
14 votes 11 comments
Average wait time message using current queue activity?
- Gary
- February 06, 2019 01:23
14 votes 15 comments
Reducing the time delay between decline/unanswered call and next available agent. Completed
- Tim Roberts
- October 12, 2017 12:48
14 votes 10 comments
Default outbound call number for callback function
- Lisa Mankin
- June 19, 2019 12:39
13 votes 2 comments
Display caller's number when forwarding to agent's phone
- Rob Barreca
- July 09, 2018 01:56
13 votes 15 comments
Add Zendesk Talk specific Admin Access Completed
- Reshma Patel
- September 15, 2017 14:40
13 votes 25 comments
Talk - agents remain available after missed call
- Erin Slovitt
- August 14, 2017 23:31
13 votes 17 comments
Zendesk Talk - What position # am I in Queue?
- Kristen Aplin
- November 28, 2017 17:44
12 votes 10 comments
Ability to see option pressed on an IVR
- Christopher Kenrick
- April 16, 2019 11:06
11 votes 6 comments
TALK mobile app please
- Tyler
- August 15, 2019 19:04
10 votes 3 comments
Blind Transfer
- Natalie
- July 30, 2017 19:33
10 votes 20 comments
Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice
- Warren
- August 19, 2016 14:52
10 votes 22 comments
Zendesk Talk: Inbound call is signaled by an acoustical signal in speakers and in headset Not planned
- Michael Rieder
- March 30, 2020 11:22
- Edited
7 votes 3 comments

Didn't find what you were looking for?