Feedback on Talk
New postHave feedback or ideas to improve the Zendesk Talk product? Post them here, vote on ideas you like, and hear from other users.
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What's New webinar - March 3, 2021 Pinned0 votes 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned1 vote 0 comments
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Call issues0 votes 0 comments
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Create the user profile ahead of when they call over internet0 votes 0 comments
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Talk integration with Support (mobile apps)0 votes 0 comments
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Inbound only call recording0 votes 0 comments
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Different Hold Time by brand (Talk)0 votes 0 comments
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Allow visibility into the phone queue13 votes 0 comments
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Increase ability to route calls to agents1 vote 1 comment
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Keeping Country Codes Permanent0 votes 0 comments
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Overflow Message0 votes 0 comments
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Possibility to make outbound call trought the Zendesk Mobile App0 votes 1 comment
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Recording laws and Talk0 votes 0 comments
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After a group, need an overflow routing to an IVR1 vote 0 comments
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Allow entering of exiting ticket on inbound calls0 votes 0 comments
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Outbound restrict per country0 votes 0 comments
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Separating Work and Cell Numbers in User Profiles3 votes 1 comment
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CSAT via SMS | How do we short the satisfaction url?2 votes 0 comments
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Zendesk Talk Auto Log off Agents and Reporting0 votes 1 comment
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Audit trail for call prior to ticket?1 vote 1 comment
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What's new in Zendesk - January 2021 product updates0 votes 1 comment
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Dedicated greeting for alert or announcement messages1 vote 0 comments
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Zendesk Talk features3 votes 1 comment
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IVR Agent Flow1 vote 0 comments
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Quick Call Function picks randomly numbers for Outbound call3 votes 2 comments
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Common Contact Center Reporting1 vote 0 comments
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Language Message average waiting time1 vote 1 comment
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Managing agents' access to the phone line0 votes 0 comments