User Tips & Tricks – Zendesk help

Find tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.

How to write & submit a tip for the community Pinned Featured
- Devan
- February 20, 2020 15:42
- Edited
1 vote 4 comments
Tips on Play mode and Agent Collision Pinned
- Barry Neary
- June 23, 2020 10:09
- Edited
0 votes 0 comments
Using Customer Journey idea to set up or scale your Zendesk Pinned
- Andrei Kamarouski
- March 28, 2019 19:19
- Edited
10 votes 9 comments
The ultimate checklist to optimize your Zendesk Pinned
- Andrei Kamarouski
- April 11, 2020 17:08
- Edited
8 votes 3 comments
Community tips for customer satisfaction (CSAT) surveys Pinned
- Jennifer Rowe
- April 02, 2019 23:04
- Edited
2 votes 10 comments
Community tips for automations Pinned
- Jennifer Rowe
- March 06, 2020 18:08
- Edited
1 vote 9 comments
Tips for Zendesk Talk Pinned
- Nora Mullen
- July 09, 2015 19:49
4 votes 2 comments
Guide community tips for Help Center Pinned
- Jennifer Rowe
- June 11, 2020 17:54
- Edited
31 votes 142 comments
How to Change the 'Submit a request' Form on Guide
- Patrick Chapman
- July 22, 2020 12:27
- Edited
0 votes 2 comments
How to customize the look and feel of the Chat widget using zopim APIs
- Elissa
- July 07, 2020 19:17
0 votes 0 comments
How to deflect customer support tickets with Zendesk and Dialogflow AI
- Sorin Alupoaie
- July 06, 2020 08:30
- Edited
0 votes 0 comments
Use HTML to change the way your customers see text in email notifications
- Elissa
- June 25, 2020 16:48
- Edited
1 vote 5 comments
How to organize an excellent tickets categorization in Zendesk
- Andrei Kamarouski
- June 18, 2020 18:28
- Edited
3 votes 2 comments
Displaying Last Edited Date in Guide Search Results
- Kenneth Nuckols
- June 16, 2020 14:52
0 votes 0 comments
Live metrics in Zendesk ticket sidebar via Geckoboard
- Luis Hernandez
- June 09, 2020 15:40
3 votes 0 comments
Ticket Notification if unassigned for 1 hour
- Alejandro Colon
- June 06, 2020 01:56
- Edited
0 votes 2 comments
SLA for 1 hour Unassigned during Business Hours
- Alejandro Colon
- June 06, 2020 01:10
- Edited
0 votes 0 comments
Most Popular User Tips & Tricks
- Alejandro Colon
- June 06, 2020 01:17
- Edited
2 votes 0 comments
Ranking Tips to be written up
- Alejandro Colon
- August 06, 2020 14:38
- Edited
3 votes 12 comments
How to include Article in Multiple Sections
- Alejandro Colon
- July 02, 2020 16:19
- Edited
3 votes 18 comments
CSAT, Slack Notifications, and Liquid Markup: How to randomize your CSAT notifications!
- Joe Tinter
- May 19, 2020 05:51
- Edited
5 votes 2 comments
How to report on agent updates in Explore (when Agents have been downgraded to End users)?
- Jacob J Christensen - Cloudhuset A/S
- May 13, 2020 14:59
2 votes 5 comments
How to set up an "ideal" KPI system for your customer support
- Andrei Kamarouski
- May 10, 2020 09:08
- Edited
7 votes 2 comments
How to Modify SLAs for Ticket First Assigned
- Alejandro Colon
- June 06, 2020 01:23
- Edited
0 votes 3 comments
Tips for Tags ( Usage and Overall Planning ) + a few general thoughts
- Jeremy Heath
- April 27, 2020 09:42
2 votes 4 comments
Adding a hint below the attachment field
- Simon Lee
- April 22, 2020 04:47
- Edited
0 votes 1 comment
Pull Zendesk data to Google Sheets - Tutorial
- Ana K
- April 07, 2020 11:57
0 votes 2 comments
How to Add Custom Font to Website through @fontface?
- RizwanKhan
- March 31, 2020 16:09
0 votes 0 comments
How to set up a basic online community in ten minutes using Zendesk Gather
- Nicole - Community Manager
- March 24, 2020 22:09
3 votes 0 comments
ChatFuel Integration with Zendesk Answer Bot
- Phil Williams
- March 24, 2020 17:59
- Edited
0 votes 7 comments

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