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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Product feedback guidelines & how to write a good feedback post
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      Welcome to the Product Feedback Topic for Zendesk's Admin Center!

      No one knows our products bet...

      Posted Sep 29, 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Posted Sep 29, 2023 · Shawna James

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      How do you learn how to set up and optimize Zendesk?
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      Hello Zendesk admins, I wanted to ask you a question. How do you learn how to set up and optimize Zen...

      Posted Aug 23, 2021 · Phil Grove

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      What do you think about the new and improved Admin Center?
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      Zendesk admins, we heard you loud and clear! You wanted one place to update settings, a more structured, organized...

      Posted Sep 20, 2021 · Parag Pradhan

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      Zendesk should limit Omnichannel ticket assignment based on overall ticket workload
      Currently, the Capacity section in Omnichannel routing allows us to specify ticket limits by channel (email, voice, chat...

      Posted Apr 01, 2025 · Dave Garofalo

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      When you clone an inactive automation, the new automation is active by default. This is counterintuitive and dangerous.
      The new automation should be created as inactive. If not then at least there should be a pop-up warning you that your ne...

      Posted Mar 31, 2025 · ToursByLocals Support

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      Macros
      The macro system we have at the moment is a drop-down list of a lot of macros, this system is a lot of work to find what...

      Posted Feb 22, 2022 · Rory

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      Suggestion: provide real-time assessment of how many tickets would be affected by a change in a trigger or automation
      Sometimes, updating a trigger or automation will have widespread, unintended consequences, and large numbers of tickets ...

      Posted Mar 27, 2025 · Dave Garofalo

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      Add information about current account manager on Zendesk account
      Please add information about the current account manager on a Zendesk account somewhere in the Admin Centre.

      Posted Mar 27, 2025 · Andrii

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      Add "Subject Changed" event to trigger conditions in subject-related category
      Hello, We want to trigger automated actions when a ticket subject changes, but there is no built-in condition in Trigger...

      Posted Mar 24, 2025 · Vitalii Petrus

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