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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Product feedback guidelines & how to write a good feedback post
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      Welcome to the Product Feedback Topic for Zendesk's Admin Center!

      No one knows our products bet...

      Posted Sep 29, 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Posted Sep 29, 2023 · Shawna James

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      How do you learn how to set up and optimize Zendesk?
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      Hello Zendesk admins, I wanted to ask you a question. How do you learn how to set up and optimize Zen...

      Posted Aug 23, 2021 · Phil Grove

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      What do you think about the new and improved Admin Center?
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      Zendesk admins, we heard you loud and clear! You wanted one place to update settings, a more structured, organized...

      Posted Sep 20, 2021 · Parag Pradhan

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      Feature request: use email headers as trigger conditions
      I would like to be able to use incoming emails' headers, such as To (and I suppose From and CC as well) as trigger condi...

      Posted Mar 22, 2023 · Daniël Nieuwendijk

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      Numeric fields in Automation conditions
      Hi Zendesk Team! Do you have in product roadmap a feature of usage numeric ticket fields in conditions of automations?

      Posted Nov 28, 2022 · Kirill Akimov

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      Roles | End user profile access
      It would be lovely if there were an option that would allow users within a role to add and edit all end users, wi...

      Posted Mar 19, 2025 · Shelby Darby

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      Feature update: Make it easier to restrict availability of custom statuses by form or group
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Posted Mar 14, 2025 · mfg

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      Product Feedback - Capacity Rule Automation
      Hi Team, We would like to be able to have and use Capacity Rule Automations. Idea of these automations is the following:...

      Posted Mar 14, 2025 · Atanas Tomov

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      Feature update: Allow for tickets in a custom solved status to be excluded from default close automation
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Posted Mar 14, 2025 · mfg

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