Recent searches


No recent searches

Zendesk Support Closed EAP - Custom Ticket Statuses: Form Ticket Statuses

New post

We're excited to announce the expansion of our beta program for form-based custom ticket statuses! Due to the positive f...

Posted Jul 30, 2024 · Mounika Sanikommu

0

Followers

0

Votes

0

Comments


We are writing to inform you about an important update to the Form Ticket Statuses Beta feature. These changes are desig...

Posted Jul 19, 2024 · Mounika Sanikommu

2

Followers

0

Votes

0

Comments


Note: The ability to associate ticket statuses to forms is currently in a closed beta and not all functionality is ava...

Posted Mar 26, 2024 · Dane Corley

4

Followers

0

Votes

2

Comments


Definitions  Ticket Form Status A mapping record between a Ticket Form and a Custom Status for a given account. The...

Posted Mar 26, 2024 · Dane Corley

0

Followers

0

Votes

0

Comments


I am unfamiliar with Custom Ticket Statues, what are they and how do I set them up?There are several different Help Cent...

Posted Mar 26, 2024 · Dane Corley

0

Followers

0

Votes

0

Comments


Feedback during the beta stage is very important for us. We want to hear what you have to say about Custom Ticket Statue...

Posted Mar 26, 2024 · Dane Corley

2

Followers

0

Votes

6

Comments


With the release of Custom Ticket Statues (CTS), Zendesk enabled the ability for our customers to better customize their...

Posted Mar 26, 2024 · Dane Corley

2

Followers

0

Votes

4

Comments


I wanted to create a quick post on two known issues you may encounter when setting up a Custom Ticket Status and associa...

Posted Apr 29, 2024 · Dane Corley

1

Follower

0

Votes

1

Comment


So far this has been a great addition. We use many different custom statuses so this option has been very helpful, by al...

Posted Apr 19, 2024 · Judy Baker-Johnson

0

Followers

2

Votes

0

Comments