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Zendesk Support Closed EAP - Custom Ticket Statuses: Form Ticket Statuses
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We're excited to announce the expansion of our beta program for form-based custom ticket statuses! Due to the positive f...
Posted Jul 30, 2024 · Mounika Sanikommu
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We are writing to inform you about an important update to the Form Ticket Statuses Beta feature. These changes are desig...
Posted Jul 19, 2024 · Mounika Sanikommu
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Note: The ability to associate ticket statuses to forms is currently in a closed beta and not all functionality is ava...
Posted Mar 26, 2024 · Dane Corley
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Definitions Ticket Form Status A mapping record between a Ticket Form and a Custom Status for a given account. The...
Posted Mar 26, 2024 · Dane Corley
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I am unfamiliar with Custom Ticket Statues, what are they and how do I set them up?There are several different Help Cent...
Posted Mar 26, 2024 · Dane Corley
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Feedback during the beta stage is very important for us. We want to hear what you have to say about Custom Ticket Statue...
Posted Mar 26, 2024 · Dane Corley
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With the release of Custom Ticket Statues (CTS), Zendesk enabled the ability for our customers to better customize their...
Posted Mar 26, 2024 · Dane Corley
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I wanted to create a quick post on two known issues you may encounter when setting up a Custom Ticket Status and associa...
Posted Apr 29, 2024 · Dane Corley
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So far this has been a great addition. We use many different custom statuses so this option has been very helpful, by al...
Posted Apr 19, 2024 · Judy Baker-Johnson
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