Recent searches

No recent searches

Discussion - Success with Zendesk

A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.

New post
Show all
    Sort by recent activity
      Workforce engagement management (WEM) at Zendesk
      Pinned
      This month’s Customer Success on demand focuses on workforce engagement management and how it can not only benefit you a...

      Posted Oct 22, 2024 · Grace Maxon

      1

      Follower

      1

      Vote

      0

      Comments

      Your Success plan with Zendesk
      Pinned

      The blueprint for success

      Here is the starting blueprint for all customers that will lead you and your teams to...

      Posted Sep 02, 2023 · Delores Cooper

      8

      Followers

      5

      Votes

      0

      Comments

      Gamification | Customer success checklist
      Customer support can be a fulfilling and engaging job, but it sometimes gets a little repetitive. Gamification is a fun ...

      Posted Jun 20, 2024 · Grace Maxon

      1

      Follower

      0

      Votes

      1

      Comment

      Is there a Discord or Slack for more fluid exchanges about Zendesk technical aspects?
      Hello everyone, I would like to know if there is a Discord or Slack channel for quicker exchanges on the technical aspec...

      Posted Nov 04, 2024 · Yoann QDT

      1

      Follower

      0

      Votes

      1

      Comment

      Tips to improve your agent productivity in Zendesk | Customer success checklist
      We know that you and your team are doing great work with your Zendesk, but there's always a way to improve team producti...

      Posted Jun 20, 2024 · Grace Maxon

      5

      Followers

      2

      Votes

      0

      Comments

      What are the main metrics you track to gauge agent success?
      Hi there! I was hoping to get some feedback regarding metrics we could use to track our agent performance without needin...

      Posted Apr 18, 2024 · Naomi Greenall

      13

      Followers

      2

      Votes

      7

      Comments

      Increasing use of self-service
      This month’s Customer Success on demand focuses on the power of self-service and how it can improve your support operati...

      Posted Aug 21, 2024 · Delores Cooper

      2

      Followers

      1

      Vote

      0

      Comments

      How to report on trending issues/concerns in tickets real-time?
      Answered
      Calling all Zendesk experts and admins! How have you been able to pick up and report on trending issues/concerns as an a...

      Posted Jan 16, 2024 · Naomi Greenall

      12

      Followers

      2

      Votes

      16

      Comments

      Strange Subject ID in the Help Center V4
      Hi everyone, I'm certain there is an easy solution, but I'm simply trying to auto fill the subject on the help center fo...

      Posted Aug 23, 2024 · Ruben Cortez

      0

      Followers

      0

      Votes

      0

      Comments

      Be the best Admin you can be with these Customer Success resources

      Attention New Zendesk Admins

      Whether your Zendesk instance is brand new or has been the engine behind your cust...

      Posted Sep 01, 2023 · Delores Cooper

      12

      Followers

      2

      Votes

      0

      Comments