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Q&A - Objects, workspaces, and rules

Ask your questions, engage in discussion, and find solutions related to business rules, omnichannel routing, and custom objects.

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Hi Zendesk Support Team,   We are looking to set up a trigger in Zendesk that activates when the number of tickets excee...

Posted Jun 11, 2024 · Vina Liao

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I have a trigger that notifies a web hook defined as this:   But when I send an html email like this:

This...

Posted Mar 07, 2024 · Cesar Arguinzones

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Hello!I'm trying to fill a custom field with the same text of a Private Comment that contains a specific word.I've tried...

Posted Jan 15, 2025 · Gas Gas

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Hello All,I have a custom field (Integrations) set up on both my organization fields and ticket fields. This field is a ...

Posted Sep 19, 2024 · Zac Milligan

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Hi all I am looking at running our orders through Zendesk, we have a platform that customers use to send orders but it ...

Posted May 18, 2023 · Zac Stanger

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Good Day, I would like to add/have an escalate button within support tickets where the customer can click on in case he...

Posted Feb 25, 2020 · Arjan Vermeulen

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Hi there, We are creating tickets based on emails coming from AWS/SNS - which does not use the Customers' domain.  We do...

Posted Jul 12, 2024 · Garrett Baserman

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We have a trigger that is supposed to send an email and sets a tag that it checks so it doesn't run a second time. But l...

Posted Nov 19, 2024 · PAUL STRAUSS

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We have an interesting situation that is causing us some grief. We support students and educators. When they fill out ou...

Posted Nov 14, 2019 · Permanently deleted user

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I am trying to use helpText and placeholder in the manifest.json parameters, but it is not working. Does anyone have a s...

Posted Jul 11, 2024 · dojo chen

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