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Q&A - Chat, messaging, and widgets
Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.
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Hello everyone! I'd like to know if it would be possible to send bulk messages on Whatsapp via Zendesk? Actually, I'...
Posted Feb 12, 2025 · Thiago J.
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I understand that If we enable multiple features, they would be presented in this order: Self service Live chat (only d...
Posted Oct 18, 2024 · mfg
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Need to send message from customized third party application to live agent after making websocket connection. There is n...
Posted Feb 07, 2025 · Sunil Panwar
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even though my agents are all online, but mobile sdk keep telling customer no available agent, why is that? Should i als...
Posted Feb 08, 2025 · Chopin Ke
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We have 8 Instagram accounts and 4 Facebook Messenger accounts generating messaging tickets. When they come in we have ...
Posted Feb 02, 2025 · Aaron
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I added the messaging web widget to my app and login users if they are authenticated: window.zE('messenger', 'loginUse...
Posted Dec 14, 2023 · Eric
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My understanding is that when using the JWT Authentication, when a live transfer step is reached in the flow builder, th...
Posted Sep 25, 2024 · Jason Kadlec
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this is your wiki https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/android/quick-start-ch...
Posted Nov 15, 2024 · wangchaoying wang
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We need to use the “custom launcher” for Zendesk Messaging widget, but the instructions in the dev guide don't say where...
Posted Jul 23, 2024 · Kyle
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We’re facing an issue with our Zendesk text number and WhatsApp Business. When attempting to set up WhatsApp Business, w...
Posted Dec 20, 2024 · Alpay Zeyrek
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