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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Product/category filtering options in conversation bot for relevant bot results
      Answered
      Hi!We are looking into merging our multiple brands into one brand. This means that all of our products will be in one he...

      Posted May 29, 2024 · Zane Kanderāne

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      Open chatbot when user clicks on a custom button
      I'm working on a help center page where I implemented 3 icons with links. In one of these links I need that when the cus...

      Posted Mar 26, 2024 · João Vitor Pitta

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      Recieve webhook notification on each message on Chat Widget
      I would like to configure a webhook notification for each message being recieved through the chat widget in the account....

      Posted May 30, 2024 · Omer shelef

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      Configuring Zendesk Conversation Bot as a Virtual Assistant - No Agent Transfer Required
      Answered
      I am currently working on setting up the Zendesk conversation bot to function effectively as a standalone virtual assist...

      Posted Jun 04, 2024 · Max Barassi

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      Chosen "form" when a new ticket is created through live chat
      When a new ticket is created through a live chat, is there a way to choose which form is created with. For example our c...

      Posted May 30, 2024 · Raúl

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      Proactive messaging doesn't come up again, unless I clear the cookies
      I am trying to understand how proactive messaging should work, I am relating to this article    2. Under Frequency,choos...

      Posted May 29, 2024 · Jakub Tabaka

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      Classic Widget - Federated Search
      Afternoon all. Can anyone confirm that the Classic Widget search bot does in fact search across Federated Searches? It w...

      Posted May 29, 2024 · David Challoner

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      Pre-filled ticket form in messaging
      Is there a way to give messaging end users a ticket form to fill out with some pre-filled fields based off of the data c...

      Posted May 29, 2024 · Leo Ostigaard

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      Average Wait Time - Real Time data reporting
      Hi there, hope all is well. On the Zendesk chat interface we can see the average wait time of chats in queue for each de...

      Posted May 22, 2024 · Paul Meehan

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      Authenticated Users are still asked for name and email
      Using the messaging web widget, I am using JWT to authenticate my users. When I generate the JWT payload, I include the ...

      Posted May 19, 2024 · Erik Telford

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