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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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Hello,    I've got a number of users who are having issues with their headset/microphone audio issues within Zendesk, an...

Posted Jan 21, 2025 · Finley Swarbrick

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Hi Zendesk, I'm trying to create a trigger that texts a group of agents when an urgent ticket is created. The purpose is...

Posted Feb 05, 2025 · PM

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Hi there,Inquiring on proper configuration and setup for routing Voicemails to Agents in Groups.Current configuration: T...

Posted Jan 30, 2025 · William Daniels

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We have a few different phone numbers, and we've set one up as a non-urgent request line that goes straight to voicemail...

Posted Mar 07, 2024 · Jessica Guy

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Is there a way to start a call in Zendesk Talk by clicking a link in a third party app? I want to be able to click a lin...

Posted Jul 27, 2021 · Manuel Álvarez Vergara

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Hello,   We recently launched Zendesk in UK for our support operations and we identified a possible problem with our tea...

Posted Sep 18, 2024 · Bruno Luchetti

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Can we invite an outgoing call with a third party softphone application instead of the integrated Zendesk Talk, e.g. by ...

Posted Nov 13, 2024 · Martin Hillmeier

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I'm trying to set up a Talk IVR menu where the customer hears a greeting and if they dial 0, the call would be disconnec...

Posted Dec 05, 2024 · Niina Tuominen

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Can Zendesk Talk/IVR invoke external APIs to determine optimal routing or include/exclude certain menu items based off t...

Posted Oct 10, 2024 · Daniel Hong

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Hello everyone,   We have been experiencing calls dropping all the time. We changed our wifi, connect agents via cable b...

Posted Nov 04, 2024 · Bruno Luchetti

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