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Q&A - Talk and text
Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.
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Hello, I've got a number of users who are having issues with their headset/microphone audio issues within Zendesk, an...
Posted Jan 21, 2025 · Finley Swarbrick
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Hi Zendesk, I'm trying to create a trigger that texts a group of agents when an urgent ticket is created. The purpose is...
Posted Feb 05, 2025 · PM
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Hi there,Inquiring on proper configuration and setup for routing Voicemails to Agents in Groups.Current configuration: T...
Posted Jan 30, 2025 · William Daniels
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We have a few different phone numbers, and we've set one up as a non-urgent request line that goes straight to voicemail...
Posted Mar 07, 2024 · Jessica Guy
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Is there a way to start a call in Zendesk Talk by clicking a link in a third party app? I want to be able to click a lin...
Posted Jul 27, 2021 · Manuel Álvarez Vergara
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Hello, We recently launched Zendesk in UK for our support operations and we identified a possible problem with our tea...
Posted Sep 18, 2024 · Bruno Luchetti
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Can we invite an outgoing call with a third party softphone application instead of the integrated Zendesk Talk, e.g. by ...
Posted Nov 13, 2024 · Martin Hillmeier
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I'm trying to set up a Talk IVR menu where the customer hears a greeting and if they dial 0, the call would be disconnec...
Posted Dec 05, 2024 · Niina Tuominen
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Can Zendesk Talk/IVR invoke external APIs to determine optimal routing or include/exclude certain menu items based off t...
Posted Oct 10, 2024 · Daniel Hong
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Hello everyone, We have been experiencing calls dropping all the time. We changed our wifi, connect agents via cable b...
Posted Nov 04, 2024 · Bruno Luchetti
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