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Q&A - Talk and text
Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.
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Unable to create Greeting In Talk Module, saying that " Error creating Greeting". I have uploaded the 1.6 MB MP3 file. I...
Posted Jan 12, 2024 · Ajayadas
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3
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Hi My contact centre currently uses Sennheiser noise cancelling headsets but when receiving a call via Talk the noise c...
Posted Jan 19, 2024 · Vicki Horne
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1
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Wrap Up Time
Answered
I would like to account for all wrap up time associated with an interaction within that specific call data. Is there a ...
Posted Sep 08, 2021 · Jennifer McMahon
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7
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My agent is receiving error message - "Zendesk Talk Needs Access To Your to your Brower's Microphone" . From Setting, A...
Posted Dec 18, 2023 · Joanne Lesperance
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Safetica DLP Problems
Answered
Hello, We receive calls through Zendesk, but when I add to the DLP section, we encounter an error in the TALK option, an...
Posted Jan 05, 2024 · Kaan Güleryüz
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Customer Satisfaction via SMS
Answered
How can I send customer satisfaction survey via SMS? Most of our interaction is through phone and we are not looking int...
Posted Feb 18, 2021 · Melissa Frechette
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5
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Outbound SMS during IVR journey?
Answered
A client of ours have their own IVR and they want calls to exit their IVR and be transferred into our phone system (we a...
Posted Nov 18, 2023 · Jerry Flore
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A client of ours have their own IVR and they want calls to exit their IVR and be transferred into our phone system (we a...
Posted Nov 18, 2023 · Jerry Flore
2
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2
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1
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I've integrated with Twilio SMS and so text messages get added as a comment to a ticket. I've tried the "Ticket is updat...
Posted Nov 17, 2023 · Michael Giovinco
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Missed & Declined Calls
Answered
Hello - I am trying to solve for when an agent misses or declines a call. - Is it possible to turn off the ability to D...
Posted Jul 12, 2023 · Randy Gentil
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