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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      Empty tickets created when users mention us in their instagram story
      Answered
      Hello, Is ti possible to create a trigger or automation that automatically deletes empty tickets created when users men...

      Posted Aug 01, 2022 · Fares

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      Ticket event not working(Attachment Redacted from Comment)
      Attachment Redacted from Comment event link: https://developer.zendesk.com/api-reference/integration-services/trigger-ev...

      Posted Feb 27, 2024 · fahev dalebig

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      Latency Issues: we use Tessitura via Citrix. Is this an issue?
      Hello, We're having Talk latency issues when talking to clients via the browser, usually in the 2-to-3-second range.  W...

      Posted Mar 01, 2024 · sspeed

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      Is their a way to distinguish notification behavior in the support app based / triggered upon by Priority value / entry?
      Hi, customer only wants to be notified via the app if the Priority of the Ticket is 'Urgent'. In all other cases [new ...

      Posted Mar 01, 2024 · walter maldeghem

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      How we can change the nav bar symbol (icon) with app metatdata
      Hi@allI will make different icons for the the nav bar app an select this (Symbol-ID) per Parameters (metadata) in the AP...

      Posted Feb 28, 2024 · Mario Bothge

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      Options to integrate Zendesk with ServiceNow application with restricted access
      Answered
      Hi All We have the Zendesk application within our organization and are interested in integrating it with the ServiceNow...

      Posted Feb 22, 2024 · Divya Narula

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      Can Paylocity be added into Zendesk?
      Answered
      Howdy! I am being asked by my HR department to see if there is a way to integrate Paylocity into Zendesk?  The thought...

      Posted Feb 22, 2024 · Geoff Ludwig

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      ZIS flow custom action passing and access header values like retry-after
      Answered
      A typical ZIS custom state can be passed like this: "xxx": { "Type": "Action", "ActionName": " "Parameters": { }, "Re...

      Posted Jan 18, 2024 · Nawed Farooque

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      Linking child incident tickets from Zendesk into JIRA ticket on parent ticket
      Answered
      Does anyone know of a way to link the child incident tickets in Zendesk, to the JIRA ticket number? Our tech group is tr...

      Posted Jan 25, 2024 · AJ Sneed

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       Configuring Zendesk for High-Priority Ticket Notifications in Opsgenie
      Answered
      Dear Zendesk Support Team, I hope this message finds you well. I am reaching out to seek assistance with configuring ou...

      Posted Feb 12, 2024 · Shabani

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