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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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Hi.   We are updating our email domain which means all our team member emails need updated.  Is there a way to do this ...

Posted Mar 21, 2022 · Chris Hardy

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Hi everyone, How do you manage bulk uploading of contacts via the API? I need to upload 100.000 contacts and I'm not s...

Posted Apr 29, 2021 · Christos Pazaras

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We're having an issue where I think we have hit a wall. We're a software company and use Zendesk as the support platform...

Posted Jan 15, 2025 · Daniela

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Is there a way to determine who made notes on a user using the audit log? I have tried searching by actor but nothing co...

Posted Oct 31, 2024 · Nora

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Hi  I managed to make a provisioning og managers from AAD to a custom user field.  BUT the manger is shown as their Azur...

Posted Dec 22, 2024 · Henrik Breinballe Hansen

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Hi, Is there a way me as admin to access personal views created by agents?  Is it possible to give access to views, on...

Posted Mar 21, 2022 · Gerardo

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Hello, We are creating our end user using Azure Entra Id (Azure AD) provisioning. In addition to the standard fields, o...

Posted Oct 31, 2023 · Regis Litre

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I have a custom User field name Oilsoft ID. I have a custom Ticket field named Oilsoft ID. I want to inherit the User Oi...

Posted Sep 24, 2024 · Robert Delbueno

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Good evening,   i tried to follow the steps described in this article:   https://support.zendesk.com/hc/it/articles/4408...

Posted Sep 02, 2024 · Alessandro Caldani

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I’m looking to associate multiple phone numbers with users in Zendesk so that when they call from any of those numbers t...

Posted Dec 04, 2024 · Joshua Snider

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