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Q&A - Workforce management

Ask your questions, engage in discussion, and find solutions related to Tymeshift and workforce management.

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Hi Team,   I'm trying to understand all the algorithms available in ZD WFM, I would like to know the best algorithm you ...

Posted Jan 07, 2025 · Edwin Franco

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Hi! We're currently trying to find the right tool for us to help automate / make easier the quality assurance process o...

Posted Jul 14, 2023 · Alex Coburn Davis (he/him)

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Können feste Aufgaben außerhalb von Zendesk (Zum Beispiel Retourenbearbeitung) auch in der Prognose berücksichtigt werde...

Posted Aug 13, 2024 · Denise Noder

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Can someone help me on how to setup the Time tracker to track Google Sheets which is outside Zendesk? I already configur...

Posted Jul 25, 2024 · Dan Olpindo

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We started using the tracking agent time spent outside of Zendesk, but then realized this extension simply stops working...

Posted May 09, 2024 · Jessica

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Does pinning tabs in Google Chrome impact the functionality of the "Zendesk Time Tracker" extension?

Posted May 09, 2024 · Jessica

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Jan 19, 2024 · Aaron Doane

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Hi Support Team, Could you confirm if Agent Omnichannel Statuses are changed, does Tymeshift capture and analyse them?T...

Posted Mar 19, 2024 · Minh Le

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Is there a way we can automatically set an agent's status to online when they've started their day on Tymeshift? 

Posted Mar 05, 2024 · Amina

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Does Timeshift track any activities in Zendesk Talk app? Does it work the same way as AWS Connect app? 

Posted Feb 12, 2024 · Minh Le

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