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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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I'd like to change the color of the border for fields on the ‘submit a request’ page, but I can't seem to find the right...

Posted Feb 07, 2025 · Scott.Morrison1

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Hi I have 3 forms and would like each one to have a different hardcoded Description.   I have the following code already...

Posted Oct 24, 2024 · John Kenny

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I would like to create a set of page templates for articles in my help center. I thought this would be as simple as crea...

Posted Jan 08, 2025 · David Wexelblat

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CC field is optional by default on a new request form. Is there a way to force the CC into being a required field? 

Posted Jan 26, 2024 · Alek Reed

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Can I create a custom Help Center page template and insert a form dropdown for a different brand?

Posted Jan 30, 2025 · mfg

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Can someone point me in the right direction for my specific use cases below?  I want to hide the Submit a Request ...

Posted Feb 08, 2024 · Erin McDougal

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Hi,    Please forgive my lack of knowledge here. I've looked at the advice for hiding the upload attachment area of the ...

Posted Jan 21, 2025 · Nicola B

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Hello all, Is there a simple way to move the default CC field in a Zendesk ticket form to another location (e.g. at the...

Posted Jul 14, 2021 · Lefteris Apostolakis

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I’ve applied labels to Help Center articles, carefully following all the instructions provided in the Knowledge Base. Ho...

Posted Dec 24, 2024 · Nagarjun-admin

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Hey everyone! I've been re-theming our entire help center using the new v4 API, and everything was going great until I h...

Posted Jul 17, 2024 · Samuel Brown

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