Recent searches
No recent searches
Q&A - Reporting and analytics
Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.
Show all
Sort by recent activity
Hi Zendesk Community, We'd like to have a report that shows the Total % of End-Users who have submitted tickets in speci...
Posted Apr 03, 2025 · Hannah Lucid
0
Followers
0
Votes
0
Comments
Hi, We have a use case where a single ticket will be assigned to multiple agents in the ticket cycle within the same gro...
Posted Apr 02, 2025 · Suresh S
1
Follower
0
Votes
1
Comment
I would like to hear, if any of you have an idea to making a report that shows the following: 1. A ticket comes in and g...
Posted Oct 30, 2024 · Lea Baun
1
Follower
0
Votes
1
Comment
Hi, In Explore, you can add live data components to your dashboard. For example, solved tickets are shown in the last 30...
Posted Mar 28, 2025 · ROSANA CABEZUELO
2
Followers
3
Votes
1
Comment
I need some help in creating a report where I need to look for 3 or 4 different key works within Ticket Summary field an...
Posted Mar 06, 2025 · Igneshkumar Patel
3
Followers
1
Vote
2
Comments
I’m having a weird issue with dashboards, and I’m hoping I'm just doing something wrong and that someone here can help. ...
Posted Jan 03, 2025 · Kyle Beaulieu
1
Follower
0
Votes
1
Comment
We are looking at our reopen % in hopes of decreasing it. To do this, we want to look at the individual agents and their...
Posted Mar 21, 2025 · Mackenzie Ribbink
0
Followers
0
Votes
0
Comments
Hello, I would like to schedule the delivery of an Excel export for a specific tab of a dashboard. Is it possible to do ...
Posted Mar 13, 2025 · Renaud Croix
1
Follower
0
Votes
1
Comment
Is there a way within Explore to be able to report on parent/child tickets as i'm unable to find a way of doing this? As...
Posted Sep 28, 2021 · Ricki Lomas
8
Followers
4
Votes
7
Comments
Is there a way to report or find all users who have "Can view tickets from user's org"? Just a simple list of all users ...
Posted Feb 17, 2023 · Jake Warren
11
Followers
4
Votes
7
Comments