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Discussion - Artificial Intelligence

Ask questions and share experiences related to AI-powered features in customer service and support. Engage with experts, thought leaders, and fellow customers on AI-related topics.

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      Discussion: Zendesk Guide AI & Self-Service Best Practices Q+A
      Pinned
      Hello fellow community friends and AI specialists,

      Posted Feb 14, 2024 · Brett Bowser

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      How are you starting to use AI for work?
      Pinned
      Hey Z...

      Posted Jan 10, 2024 · Brett Bowser

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      AI Resources
      Pinned
      Hello Community! Here's a list of AI-related resources that we've put together to help you understand the role of AI in ...

      Posted Jan 02, 2024 · Brett Bowser

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      Welcome to the AI discussion topic
      Pinned
      Hello fellow community members and AI enthusiasts!

      Posted Jan 02, 2024 · Brett Bowser

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      How can I help AI answer when we have different end user roles?
      We have three different role types in our software, which are basically: - basic end user - manager level - admin level ...

      Posted Feb 06, 2025 · Nikki Goodson

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      Messaging/procedures - Auto Assist creating a message loop?
      Currently, I am having some hit and miss moments using auto assist for messaging, although thoroughly enjoying myself du...

      Posted Mar 03, 2025 · Aaran Chilinski - Customer Success Developer

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      are the predictions capable to learn?
      I am in search of information if the predictions are learnable. I would like to know if intent, language or sentiment ch...

      Posted Jun 20, 2024 · Peter Rittau

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      Handling Chit-Chat (Hi, Hello, Morning)
      I am using the out of the box Zendesk AI Agent (Chatbot, Flow Builder) with the GenAI enabled. Its having trouble handli...

      Posted May 28, 2024 · Michael

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      Does your AI BOT hallucinate?
      Answered
      Wondering if anyone using the Generative AI bot in their help centre has experienced their bot providing incorrect artic...

      Posted Dec 05, 2023 · Mandy Labriola

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      Can Zendesk Advance Bot generate answer via searching content from specific website？
      Answered
      I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am intere...

      Posted Feb 06, 2024 · Nick

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