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Discussion - Artificial Intelligence

Ask questions and share experiences related to AI-powered features in customer service and support. Engage with experts, thought leaders, and fellow customers on AI-related topics.

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Hello fellow community friends and AI specialists, We had an insightful session during our recent Q+A on Zendesk's AI t...

Edited Feb 14, 2024 · Brett BowserZendesk Community Manager

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Hey Zendesk Community, Artificial Intelligence (AI) is everywhere these days, and I’m sure your company is talking ab...

Edited Jan 10, 2024 · Brett BowserZendesk Community Manager

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Hello Community! Here's a list of AI-related resources that we've put together to help you understand the role of AI in...

Edited Feb 07, 2024 · Brett BowserZendesk Community Manager

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Hello fellow community members and AI enthusiasts! Welcome to our new discussion topic on Artificial Intelligence. We'r...

Posted Jan 02, 2024 · Brett BowserZendesk Community Manager

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Hey Zendesk Community, Artificial Intelligence (AI) is everywhere these days, and I’m sure your company is talking ab...

Posted Jan 10, 2024 · Brett Bowser

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Hello Community! Here's a list of AI-related resources that we've put together to help you understand the role of AI in...

Posted Jan 02, 2024 · Brett Bowser

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We have three different role types in our software, which are basically: - basic end user - manager level - admin level ...

Posted Feb 06, 2025 · Nikki Goodson

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Hello fellow community friends and AI specialists, We had an insightful session during our recent Q+A on Zendesk's AI t...

Posted Feb 14, 2024 · Brett Bowser

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How artificial intelligence will cover the whole world and how much it take time to be whole world of AI.

Posted Jul 11, 2024 · Jimmyroe

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I am in search of information if the predictions are learnable.I would like to know if intent, language or sentiment cha...

Posted Jun 20, 2024 · Peter Rittau

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  Hi all! Hope this post finds you in high spirits. Back in January, we had a fascinating discussion here about our ...

Posted Mar 14, 2024 · Nicole Saunders

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I am using the out of the box Zendesk AI Agent (Chatbot, Flow Builder) with the GenAI enabled. Its having trouble handli...

Posted May 28, 2024 · Michael

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Wondering if anyone using the Generative AI bot in their help centre has experienced their bot providing incorrect artic...

Posted Dec 05, 2023 · Mandy Labriola

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I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am intere...

Posted Feb 06, 2024 · Nick

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