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User resource library

A dedicated space for our community members to share, discover, and discuss external resources related to Zendesk and the world of CX. Do you have a favorite blog post, online tutorial, or article that has helped you gain deeper insights into Zendesk? Perhaps you've stumbled upon a webinar or podcast that offered valuable tips and tricks to provide a better customer experience? This is your space to share these resources and help others in our community leverage the power of Zendesk more effectively and provide the best in class customer experience.

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To sync statuses between Jira and Zendesk, you need a third-party integration solution. I’ll show you how to implement t...

Posted Jun 06, 2024 · Majid

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Hello there Zendesk Community, Welcome to our new external resources topic! As our community continues to grow, we've ...

Posted Jan 02, 2024 · Brett Bowser

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There is more than one way to improve your customer service, and moving to Zendesk is one of them. And just as there’s m...

Posted Mar 08, 2023 · Migration Support

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The aim of syncing Zendesk and Jira is to get both systems to share data about updates automatically. But when more than...

Posted Feb 24, 2025 · Majid

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Syncing data between Zendesk and Salesforce allows organizations to unify both sales and support data without context-sw...

Posted Nov 06, 2024 · Majid

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Many template-based integration tools are available to solve the needs of the most common use cases. On the other hand, ...

Posted Oct 16, 2024 · Majid

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WhatsApp can be a powerful tool for any organization to stay in touch with their clients. However, many Zendesk users wi...

Posted Dec 01, 2022 · WhatsApp Connector

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Hey there!   Just wanted to share the setup guide found HERE, available for eesel AI app integration, to make it easier ...

Posted May 31, 2024 · Patrick Teen

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A Jira Zendesk integration can help teams using JSM (Jira Service Management) to connect with those using Zendesk.  To g...

Posted Apr 22, 2024 · Majid

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The new search functionality is worse than before. It seems we can no longer filter articles by product. The results app...

Posted Mar 27, 2024 · Judy Correia

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