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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      We are excited to launch AI agents and automated resolutions!
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      Dear Customers, We are excited to launch AI

      Posted Apr 25, 2024 · Shawna James

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      Product Feedback Guidelines & how to write a good product feedback post
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      Welcome to the Product Feedback Topic for Zendesk AI & automation! No one knows our products better...

      Posted Jan 08, 2024 · Shawna James

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      Product Feature + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Posted Jan 08, 2024 · Shawna James

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      Creating a "Confidence" level for Auto-Assist, so as to route tickets that Auto-Assist will be able to help with faster.
      Looking for some kind of ticket field or label that pre-lists the confidence that auto assist will be able to generate a...

      Posted Mar 24, 2025 · Francisco Serna

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      Editing privileges for AI agents
      Currently, AI agents can only be edited by an administrator. We believe that it is a security issue that only administra...

      Posted Mar 07, 2025 · 杉田 幸大

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      The AI Agents Advanced (Ultimate) 'Sources' option is not available when using AI Agent from within the Messaging widget in Zendesk
      When testing AI Agents Advanced bots via the Ultimate web interface, we see ‘Sources’. So the user is able to verify the...

      Posted Mar 13, 2025 · Stuart French

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      Possibility to save custom prompts for AI writing tool
      The enhancement of the AI writing tool with custom prompts is a cool feature, especially for translations. In this conte...

      Posted Mar 18, 2025 · Remo

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      Add-on licensing model issues
      I would love to utilise the Advanced AI add-on that Zendesk has released. However, it would only benefit 20-30% of our a...

      Posted Oct 20, 2024 · Caroline Scott

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      API Integration organizer in Advanced AI Agent (Ultimate)
      Hello everyone! I would like to request a feature that allows us to organize all the different integrations into their o...

      Posted Mar 12, 2025 · Tomas Iñiguez

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      Attach images and documents to AI auto assist respons
      Hi Zendesk Team, Our agents frequently need to attach files or paste images when responding to customer inquiries. While...

      Posted Mar 05, 2025 · Caitlin Graham-Pedersen

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