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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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Dear Customers, We are excited to launch AI agents and preview the upcoming launch of automated resolutions! For ease of...

Posted Apr 25, 2024 · Shawna James

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Welcome to the Product Feedback Topic for Zendesk Ai & automation! No one knows our products better than you, our user...

Posted Jan 08, 2024 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Posted Jan 08, 2024 · Shawna James

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Background info:   Ultimate bots (recently renamed to Zendesk ‘AI Agents Advanced’) are unable to handle relative date q...

Posted Feb 24, 2025 · Stuart French

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The feature being requested:   We are testing Ultimate bots (recently renamed to Zendesk ‘AI Agents Advanced’).  We are ...

Posted Feb 20, 2025 · Stuart French

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I have set up various UltimateGPT Web Crawler Knowledge Sources.  Most work OK.  However, I have set up one that points ...

Posted Feb 19, 2025 · Stuart French

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It would be great if Auto Assist could call API endpoints to retrieve data for generating responses to end-users. A pote...

Posted Feb 18, 2025 · Bruno Gabriel

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In wanting to use the data within the unresolved questions within a bot flow,  I am suggesting a few improvements: Ther...

Posted Aug 27, 2024 · Reshma Patel

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When I build an answer in the AI agent flow builder and an have multiple languages enabled for translation, it would be ...

Posted Feb 05, 2025 · Lindsay Lebensohn

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In a recent announcement about it was recommended that we use the intent dashboard to ID frequent issues as one of seve...

Posted Feb 06, 2025 · Tina Desprez

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