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Feedback - Zendesk WFM

Share your feedback, ideas and experiences related to the use of the scheduling, forecasting, reporting and everything else related to our workforce management product.

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Posted Feb 01, 2024 · Shawna James

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Welcome to the Product Feedback Topic for Zendesk's WFM (Workforce Management)! No one knows our products better than ...

Posted Feb 01, 2024 · Shawna James

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Add a pop-up notification that will be triggered when user is on a locked status and trying to open or start a productiv...

Posted Oct 16, 2024 · Ryan Casilag

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It's actually annoying that you're getting these ideas to better your product from customers without compensating them r...

Posted Feb 05, 2025 · Ryan Casilag

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For agents who are on Overtime, we need to plot workstreams / or activity so as not to impact adherence. But if we modif...

Posted Nov 04, 2024 · GUJU

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Problem: Custom roles in Zendesk WFM do not currently allow the ability to view/edit a user who is not already associate...

Posted Feb 04, 2025 · Laura L.

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We’ve identified an issue with the staff scheduling figures when combining workstreams. Currently, when agents are assig...

Posted Jan 31, 2025 · Nicola Sale

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Jan 29, 2025 · Renz Belardo

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Jan 29, 2025 · Renz Belardo

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It would be incredibly helpful to have the ability to leave notes or memos within Tasks. This feature would allow admins...

Posted Nov 19, 2024 · Sierra Burris

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