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Feedback - Zendesk WFM

Share your feedback, ideas and experiences related to the use of the scheduling, forecasting, reporting and everything else related to our workforce management product.

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      Product Feedback + Feature Request Post Template
      Pinned
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Posted Feb 01, 2024 · Shawna James

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      Product feedback guidelines & how to write a good feedback post
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      Welcome to the Product Feedback Topic for Zendesk's WFM (Workforce Management)! No one knows our produc...

      Posted Feb 01, 2024 · Shawna James

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      Time off + tasks that are less than 5 minutes duration
      Hi, Please give a quick overview of your product feature request or feedback and note who in your org is affecte...

      Posted Oct 14, 2024 · Evelyn D

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      Enhancement > Different Background for Locked
      Hi Team, We are seeking your help in improving or enhancement of the ZD WFM feature, where agents find the “Activity Loc...

      Posted Feb 26, 2025 · Maribeth Penalba

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      24 hour time format
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Posted Mar 21, 2025 · Fredrik Wingard

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      Audit Trail in Schedule Changes/Upload
      The feature is a crucial functionality in the systems that track and record actions, changes, and updates that are made ...

      Posted Jan 08, 2025 · Joanne Atilano

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      Excluding Automatically Suspendet Ticktes from WFM Forecast
      As described in your help article: Note: When capturing ticket volume, Zendesk WFM also includes spam tickets, which may...

      Posted Mar 14, 2025 · Nick (Agent)

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      Include Month in WFM calendar view
      As you navigate through weeks, it can be hard to decipher which month the day-of-the-week and day-of-the-month refer to....

      Posted Mar 18, 2025 · Gary Jones

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      New MS Connector & Zendesk WFM automatically syncing with Outlook calendars
      Just leaving some feedback that we would love the ability to sync Outlook calendars with Zendesk WFM. I see

      Posted Mar 18, 2025 · Scott McNamara

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      WFM - Agents should not automatically be added to the Allow List when created in Zendesk
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Posted Sep 03, 2024 · Aaron Doane

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