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Zendesk WFM EAP - Create Combined Workstreams

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With the current limit of 10 workstreams per Combined workstream , we are not able to fully capture all the relevant wor...

Posted Oct 01, 2024 · C|LAX|Steve Kim|LD|EN-US|OPS

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I appreciate the concept of combined workstreams, but it doesn't meet my current needs. For example, consider a current ...

Posted May 17, 2024 · Georgia Burgoyne

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Problem:  The way our org is set up, we need to be able to auto generate schedules while being able to chose which works...

Posted Oct 15, 2024 · Steffi James

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Join Our Community Forum for WFM Creating Combined Workstreams EAP Feedback We’re excited about our community forum, a ...

Posted Mar 14, 2024 · Diana Lopes

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When I create a ticket via API, is it possible to show the ticket in the notification list via API as well?

Posted Apr 08, 2024 · Ethan IDB

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So, we're in the process of completely re-doing our Help Center site hierarchy (categories and sections), as well as lau...

Posted Mar 26, 2024 · Christina hernandez

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Buenos días! y allí va otra duda a ver si alguien me puede echar un cable… Cómo puedo hacer que se incluya el disclaimer...

Posted Apr 09, 2024 · Vin V.

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Combined Workstreams allow to schedule and plan for agents that can handle multiple queues at once.  Using this feature ...

Posted Mar 14, 2024 · Diana Lopes

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안녕하세요!  제가 운영하고 있는 사이트에서 저장공간이 거의 다 차서 삭제 일정을 적용했습니다. 그런데 당일 삭제되는 티켓의 양보다 생성되는 티켓의 양이 더 많은 지 메모리가 계속 증가하고 있습니다. 일일 삭제된(될...

Posted Mar 29, 2024 · VOC_운영

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o agente precisa ficar atualizando as visualizações? Não tem como cair na visualização sem ter que ficar atualizando? Su...

Posted Mar 27, 2024 · Camila Especio

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