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Zendesk EAP - Tracking agent time spent outside of Zendesk

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All time spent on work matters, and we want to be able to provide a full picture of how that time is spent.   Do your ag...

Posted May 15, 2024 · Tiago Magalhaes

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Today, three of our agents encountered the following error message when attempting to launch the Extension Tracking app,...

Posted Sep 20, 2024 · エクレクト生藤

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Can someone help me on how to setup the Time tracker to track Google Sheets which is outside Zendesk? I already configur...

Posted Jul 26, 2024 · Dan Olpindo

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This is an open EAP/beta feature that is open to all WFM customers that wish to enroll. All feedback from participants i...

Posted May 15, 2024 · Tiago Magalhaes

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Join Our Community Forum for Tracking agent time spent outside of Zendesk EAP Feedback   We’re excited to have you aboar...

Posted May 15, 2024 · Tiago Magalhaes

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