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Zendesk EAP - Tracking agent time spent outside of Zendesk
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Hello, We recently set up extension tracking and we have a link mapped to a task. Upon testing, the extension is not tra...
Posted Feb 28, 2025 · Kevin Lastimosa
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The extension requires the permission scope of
<all_urls> which would allow the extension to grab any...Posted Feb 18, 2025 · Monica
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All time spent on work matters, and we want to be able to provide a full picture of how that time is spent. Do your agen...
Posted May 15, 2024 · Tiago Magalhaes
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Today, three of our agents encountered the following error message when attempting to launch the Extension Tracking app,...
Posted Sep 20, 2024 · エクレクト生藤
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Can someone help me on how to setup the Time tracker to track Google Sheets which is outside Zendesk? I already configur...
Posted Jul 26, 2024 · Dan Olpindo
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This is an open EAP/beta feature that is open to all WFM customers that wish to enroll. All feedback from participants i...
Posted May 15, 2024 · Tiago Magalhaes
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Join Our Community Forum for Tracking agent time spent outside of Zendesk EAP Feedback We’re excited to...
Posted May 15, 2024 · Tiago Magalhaes
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