Support workflow
- ★ Triggers resources
- Setting up triggers for side conversations
- Using skills-based routing (Enterprise)
- Using Liquid markup to customize the formatting and placement of text in comments and email notifications
- Modifying a notification trigger to return a response based on business hours
- Using Liquid markup to support multiple languages in automations, macros, and triggers (Professional and Enterprise)
- Managing triggers
- Automation conditions and actions reference
- Trigger conditions and actions reference
- Reordering and sorting triggers
- Setting up Guided mode (Enterprise)
- About triggers and how they work
- About automations and how they work
- Creating and managing automations for time-based events
- Setting up automatic ticket updates and notifications with triggers
- Using "Hours since...is" and "Hours since...greater than" in automations
- Using the "Ticket Received At" condition
- Zendesk Support placeholders reference
- Using placeholders
- Using tags
- Notifying external targets
- Managing external targets
- Setting your schedule with business hours and holidays (Professional and Enterprise)
- About the Support default automations
- About the Support default triggers
- Understanding Liquid markup and Zendesk Support
- Analyzing your business rules (Enterprise)
- Filtering business rules (Professional and Enterprise)
- Using business rules to share tickets (Professional and Enterprise)
- Notifying your Yammer feed
- ★ Triggers resources
- Setting up triggers for side conversations
- Using skills-based routing (Enterprise)
- Using Liquid markup to customize the formatting and placement of text in comments and email notifications
- Modifying a notification trigger to return a response based on business hours
- Using Liquid markup to support multiple languages in automations, macros, and triggers (Professional and Enterprise)
- Managing triggers
- Automation conditions and actions reference
- Trigger conditions and actions reference
- Reordering and sorting triggers
- Setting up Guided mode (Enterprise)
- About triggers and how they work
- About automations and how they work
- Creating and managing automations for time-based events
- Setting up automatic ticket updates and notifications with triggers
- Using "Hours since...is" and "Hours since...greater than" in automations
- Using the "Ticket Received At" condition
- Zendesk Support placeholders reference
- Using placeholders
- Using tags
- Notifying external targets
- Managing external targets
- Setting your schedule with business hours and holidays (Professional and Enterprise)
- About the Support default automations
- About the Support default triggers
- Understanding Liquid markup and Zendesk Support
- Analyzing your business rules (Enterprise)
- Filtering business rules (Professional and Enterprise)
- Using business rules to share tickets (Professional and Enterprise)
- Notifying your Yammer feed