Workflows
- Triggers resources
- Triggers recipes reference
- Automations resources and recipes
- Workflow recipes reference
- Understanding placeholder suppression rules
- Recipe: route chat tickets to a group based on tags
- Using Liquid markup to set agent signatures
- Designing automated ticket workflows
- Fine Tuning: How to build your ideal workflow
- Workflow recipe: Manage outages using SLA policies
- Using skills-based routing (Enterprise)
- Workflow recipe: Managing your escalation queue
- Best practices: Setting up skills-based routing (Enterprise)
- Analyzing skills-based reporting activity (Enterprise)
- Setting up contextual workspaces (Enterprise)
- Managing contextual workspaces (Enterprise)
- Best practices for creating contextual workspaces (Enterprise)
- Setting up triggers for side conversations (Collaboration add-on)
- Setting up Guided mode (Enterprise)
- About triggers and how they work
- About the Support default triggers
- Managing triggers
- Trigger conditions and actions reference
- Creating triggers for automatic ticket updates and notifications
- Searching triggers
- Reordering and sorting triggers
- Modifying a notification trigger to return a response based on business hours
- Triggers: The importance of the 'Ticket is' condition
- Avoiding conflicting triggers
- About automations and how they work
- Triggers resources
- Triggers recipes reference
- Automations resources and recipes
- Workflow recipes reference
- Understanding placeholder suppression rules
- Recipe: route chat tickets to a group based on tags
- Using Liquid markup to set agent signatures
- Designing automated ticket workflows
- Fine Tuning: How to build your ideal workflow
- Workflow recipe: Manage outages using SLA policies
- Using skills-based routing (Enterprise)
- Workflow recipe: Managing your escalation queue
- Best practices: Setting up skills-based routing (Enterprise)
- Analyzing skills-based reporting activity (Enterprise)
- Setting up contextual workspaces (Enterprise)
- Managing contextual workspaces (Enterprise)
- Best practices for creating contextual workspaces (Enterprise)
- Setting up triggers for side conversations (Collaboration add-on)
- Setting up Guided mode (Enterprise)
- About triggers and how they work
- About the Support default triggers
- Managing triggers
- Trigger conditions and actions reference
- Creating triggers for automatic ticket updates and notifications
- Searching triggers
- Reordering and sorting triggers
- Modifying a notification trigger to return a response based on business hours
- Triggers: The importance of the 'Ticket is' condition
- Avoiding conflicting triggers
- About automations and how they work