Advice and troubleshooting
Explore billing
- Do I have to purchase the same number of agent licenses for Support and Explore?
- Do all of my agents have to be on the same Explore plan?
- What happens when my Explore trial expires?
- How much does Explore cost?
- Can I trial Zendesk Explore before purchasing it?
Explore basics
- Why do I see "This resource is locked" in Explore?
- What topics can I report on?
- How to create a report
- What is a non-answered call?
- Do deleted brands remain in Explore queries?
Publishing and sharing dashboards
- What are the best practices for separating dashboards between teams?
- Why do I see the error message: “The Dashboard does not exist or is not public. Contact your dashboard designer”?
- Can I share queries with people outside of Zendesk?
- Why am I still getting Insights reports sent to my email?
- How do I add a date in Explore scheduled dashboard deliveries?
Viewing and using dashboards
- Why am I seeing calls with a NULL call group on my reports?
- My dashboard bookmark is applying to all tabs
- How do I save the state of my dashboard?
- How do I interact with the data in the default dashboards?
- How do I duplicate, recreate, or copy a query from a default Dashboard?
Building and customizing queries
- Is it possible to track 2nd or 3rd reply time in Explore?
- How is Engagement first reply time calculated when a bot transfers the chat to an agent?
- My forecast query is showing values less than zero
- Why am I seeing Any channel as a ticket channel when building a query?
- Can I create a report to identify agents who haven't signed in for a while?
Writing formulas and performing calculations
- Can I filter by tag on the dashboard level?
- Why is my query incorrectly reporting on the group that made an update to a ticket?
- Can I report on agents in a group that is different than the agents' Support group?
- Why does excluding tags on the filter increase the number of results?
- How can I alter the date format in datatips?