Explore advice and troubleshooting
Explore billing
- Do all of my agents have to be on the same Explore plan?
- What happens when my Explore trial expires?
- How much does Explore cost?
- Can I trial Zendesk Explore before purchasing it?
Explore basics
- Is it possible to make queries private in Explore? We have this feature in Insights.
- Insights has an Event filter. Where do I find the event filter in Explore?
- It's been more than an hour since my Explore data synced
- What Explore reporting options are available for merged tickets?
- What is an engagement in Chat?
Publishing and sharing dashboards
- How do I get rid of the scroll bar on the text on my Explore dashboard?
- Can I exclude weekends when emailing Explore dashboards?
- Can I publish Explore dashboards with Zendesk Guide?
- Can I embed Explore reports in a web page?
- Can users edit the Explore dashboard that are shared with them?
Viewing and using dashboards
- Data filter is not working on the dashboard
- Why doesn't the drillthrough option appear in the dashboard?
- Are associated clone queries deleted when I delete the cloned dashboard?
- What does the "Null" option mean in my Explore filter?
- Can I remove the NULL value from the data filters on the Explore dashboards?
Building and customizing queries
- Can I report on user email addresses in Explore?
- How do I report on user data in Explore?
- Can I filter Explore queries by custom agent roles?
- What is the difference between Attempts and Answers in Explore Answer Bot reporting?
- I receive the error message, mistake_level_is_needed, when creating a new query
Writing formulas and performing calculations
- How do I replicate the "Duration Since Last Change[Text Field](hrs)" Insights metric in Explore?
- Will my custom dataset still receive updates from Zendesk?
- How can I show the timestamp of a reopened ticket in Explore?
- Can I exclude a specific period of time from my report?
- Can I display first reply time in seconds?