Explore advice and troubleshooting
Explore billing
- Do all of my agents have to be on the same Explore plan?
- What happens when my Explore trial expires?
- How much does Explore cost?
- Can I trial Zendesk Explore before purchasing it?
Explore basics
- What Explore reporting options are available for merged tickets?
- What is an engagement in Chat?
- What is the difference between calls and call legs?
- What is the difference between Backlog recorded and Backlog end of period?
- Why is the number of SLA tickets different from the sum of Achieved, Breached and Active SLA tickets?
Publishing and sharing dashboards
- How do I get rid of the scroll bar on the text on my Explore dashboard?
- Can I exclude weekends when emailing Explore dashboards?
- Can I publish Explore dashboards with Zendesk Guide?
- Can I embed Explore reports in a web page?
- Can users edit the Explore dashboard that are shared with them?
Viewing and using dashboards
- What does the "Null" option mean in my Explore filter?
- Can I remove the NULL value from the data filters on the Explore dashboards?
- What does "No replies" means in the Efficiency tab of the Support dashboard?
- How can I change the date format displayed in the Explore dashboards?
- Can I change the query used in a pre-built dashboard?
Building and customizing queries
- Why are some of my SLA tickets not counting as SLA tickets in Explore?
- Can I report on the ticket description field in Explore?
- How do I see the SQL formula for my query in Explore?
- Data is not showing in chronological order in my Explore Query
- What is the difference between the solved tickets and tickets solved metrics in Explore?
Writing formulas and performing calculations
- Can I exclude a specific period of time from my report?
- Can I display first reply time in seconds?
- What does compute separately mean in Zendesk Explore?
- Can I add the total of two Explore table columns?
- Is it possible to allow a custom range for the week attribute?