Explore advice and troubleshooting
Explore billing
- What happens when my Explore trial expires?
- How much does Explore cost?
- Can I trial Zendesk Explore before purchasing it?
Explore basics
- What is the difference between calls and call legs?
- What is the difference between Backlog recorded and Backlog end of period?
- Why is the number of SLA tickets different from the sum of Achieved, Breached and Active SLA tickets?
- What is the difference between Answer Bot answers and suggestions?
- Can I exempt tickets from flagged articles in reports and SLAs?
Publishing and sharing dashboards
- Can I embed Explore reports in a web page?
- Can users edit the Explore dashboard that are shared with them?
- What happens to dashboards and queries when an agent is deleted?
- Why do I get this error message on my shared dashboard? "Authentication expired, please reload your dashboard."
- Why can't I see the name of an agent when trying to share a dashboard?
Viewing and using dashboards
- How can I change the date format displayed in the Explore dashboards?
- Can I change the query used in a pre-built dashboard?
- Can I use the unsolved tickets metric as filter for the time filter widget?
- How can I see what tickets make up the metrics in the pre-built Explore dashboards?
- Time filter isn't working when I choose a time frame
Building and customizing queries
- How do I show all displayed values on my chart?
- Why do some columns not show in my query?
- Conditional formatting doesn't change the color of the cells
- Why don't attribute filters show all values available?
- What does Ticket status - Unsorted mean?
Writing formulas and performing calculations
- Can I display first reply time in seconds?
- What does compute separately mean in Zendesk Explore?
- Can I add the total of two Explore table columns?
- Is it possible to allow a custom range for the week attribute?
- How can I convert Explore formulas from English into another language?