Explore advice and troubleshooting
Explore billing
- How much does Explore cost?
- Can I trial Zendesk Explore before purchasing it?
- When will Insights go away?
Explore basics
- No permission to access Explore
- Explore interface walk-through [Video]
- Why aren't there any dashboards available in Explore?
- What happens to drop-down values in Explore when the ticket field value is modified?
- Is Explore HIPAA compliant?
Publishing and sharing dashboards
- What happens to dashboards and queries when an agent is deleted?
- Why do I get this error message on my shared dashboard? "Authentication expired, please reload your dashboard."
- Why can't I see the name of an agent when trying to share a dashboard?
- Why are my queries cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images?
- Why am I not receiving scheduled emails?
Viewing and using dashboards
- Time filter isn't working when I choose a time frame
- Why are end users showing in my assignee filter on my dashboard?
- Why don't I see a Guide Dashboard in Explore?
- Why don't I have any options to apply my time filter?
- Why am I unable to adjust the size of queries in my dashboard?
Building and customizing queries
- Can I display the Twitter handle of a user instead of their name in Explore?
- Explore query cannot be displayed
- How can I move an Explore query from one dataset to another?
- How can I enable interactivity options on KPI visualization queries?
- How do I resolve the "forecast_error_year_missing" when trying to predict tickets?
Writing formulas and performing calculations
- Why is my custom metric or attribute returning an error when I add it to a query?
- When does case matter in the formula editor in Explore?
- How do I make my metric show always results for the current month?
- What is the difference between COUNT and D_COUNT