Explore advice and troubleshooting
Explore billing
- How much does Explore cost?
- Can I trial Zendesk Explore before purchasing it?
- When will Insights go away?
Explore basics
- What happens to drop-down values in Explore when the ticket field value is modified?
- Is Explore HIPAA compliant?
- How do I know if I have Zendesk Explore?
- Do I need to create a calculated metric or attribute?
- Which datasets use the latest data schema?
Publishing and sharing dashboards
- What happens to dashboards and queries when an agent is deleted?
- Why do I get this error message on my shared dashboard? "Authentication expired, please reload your dashboard."
- Why can't I see the name of an agent when trying to share a dashboard?
- Why are my queries cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images?
- Why am I not receiving scheduled emails?
Viewing and using dashboards
- Why don't I see a Guide Dashboard in Explore?
- Why don't I have any options to apply my time filter?
- Why am I unable to adjust the size of queries in my dashboard?
Building and customizing queries
- How can I enable interactivity options on KPI visualization queries?
- How do I resolve the "forecast_error_year_missing" when trying to predict tickets?
- Why do I get an error cloning my query into a new dataset? [Video]
- How can I sort months in chronological order in my queries?
- How do I display the start date of the week instead of the week number?
Writing formulas and performing calculations
- Why is my custom metric or attribute returning an error when I add it to a query?
- When does case matter in the formula editor in Explore?
- How do I make my metric show always results for the current month?