Explore advice and troubleshooting
Explore billing
- What happens when my Explore trial expires?
- How much does Explore cost?
- Can I trial Zendesk Explore before purchasing it?
Explore basics
- Why do I see “Download failed” when trying to export my query?
- Why is the Talk dataset or the Talk dashboard missing in Explore?
- Why do I receive a “Network error” in my query?
- Does the first reply time reply take into account business hours?
- How do I add users to Explore? [VIDEO]
Publishing and sharing dashboards
- What happens to dashboards and queries when an agent is deleted?
- Why do I get this error message on my shared dashboard? "Authentication expired, please reload your dashboard."
- Why can't I see the name of an agent when trying to share a dashboard?
- Why are my queries cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images?
- Why am I not receiving scheduled emails?
Viewing and using dashboards
- How can I see what tickets make up the metrics in the pre-built Explore dashboards?
- Time filter isn't working when I choose a time frame
- Why are end users showing in my assignee filter on my dashboard?
- Why don't I see a Guide Dashboard in Explore?
- Why don't I have any options to apply my time filter?
Building and customizing queries
- Drillthrough not showing selected elements
- How do I change my query to display time-based results as HH:MM:SS?
- Calculation types: Result manipulation
- Can I display the Twitter handle of a user instead of their name in Explore?
- Explore query cannot be displayed
Writing formulas and performing calculations
- How can I convert Explore formulas from English into another language?
- Why is my custom metric or attribute returning an error when I add it to a query?
- When does case matter in the formula editor in Explore?
- How do I make my metric show always results for the current month?
- What is the difference between COUNT and D_COUNT