Advice and troubleshooting
Managing your knowledge base
- Invalid Authenticity Token error
- Help Center is displaying random languages
- Guide agents are unable to edit or publish articles
- Can I disable article verification?
- Can I use Zendesk Guide by itself or do I need a Support subscription?
Working with knowledge base content
- Are Help Center URLs case sensitive?
- Can I be notified when an article is submitted for review?
- Can I create an article template?
- Can I insert a map in my articles?
- Can I place articles directly in a category without placing them in a section?
Help Center customization
- How do I turn my Help Center logo into a clickable link to my website?
- Can I edit the "Your request was successfully submitted" confirmation message in the Help Center?
- How can I edit the labels displayed in the language dropdown menu in my Help Center?
- Why do I receive a "Failed to preview theme" error message?
- How can I change the preview image for my theme?
Host mapping
- How do I undo changes to my Help Center URL?
- Can I set up another ALIAS record pointed to my existing host mapped Help Center URL?
- Why was host mapping removed from my account?
- Are self-signed SSL certificates permitted?
- Why do I sometimes get incorrect SSL certificate details for my subdomain?
Guide reporting and SEO
- Is it possible to get the list of users that follows an article or a section?
- Can I integrate Google Tag Manager with Guide Lite?
- How can I restrict my articles to not appear in search results from search engines?
- I can't see any results in the search analytics dashboard
- Can my Help Center search results show the edited date?
Answer Bot
- How is an Answer Bot resolution defined?
- How are email scanning tools handled with Answer Bot?
- How can I improve Answer Bot's performance?
- Can I change the avatar and the name of the Answer Bot in the Web Widget?
- Why are images broken in an article suggested by Answer Bot?