Advice and troubleshooting
Support billing and account settings
- Which interface is my account using?
- When I try to update my email address the option is grayed out
- How do I change my account name in Zendesk Support?
- How can I change the language in Support for my agents?
- How can I cancel my Support trial?
User access and security
- How can I provision a light agent role through an identity provider such as Okta?
- Where can I see which products my administrators have access to?
- The main administrator on our account left the company
- How can I generate a traceroute for troubleshooting?
- Error: Please use one of the options below to sign in
Users, groups, and organizations
- Why are some of my agents restricted?
- Why can't I add new agents and admins?
- Can agents create shared macros?
- How can I bulk upload users and specify custom roles?
- What is the organization subscription notification within ticket events?
Tickets
- Error: Ticket field not added
- Sometimes line-breaks aren’t included when I apply macros
- Why does the subject line in my email notifications say "Untitled ticket"?
- What happens to assigned tickets when I suspend an agent?
- Why is my full JSON export not a valid JSON?
- What are SPF, DNS, and TXT records?
- How to verify forwarding, SPF, DNS, and TXT records in Zendesk?
- How to fix the email error messages on forwarding, SPF, DNS, and TXT records?
- How to test my email setup
- Can I use the same support address for multiple brands?
Web Widget (Classic)
- How many websites can I add my Web Widget to?
- Can I delay the Web Widget from popping up?
- Why does the Web Widget (Classic) display no results when attempting to search?
- Why isn't my Web Widget (Classic) appearing in the Help Center?
- How do I change the color of the legacy Chat widget and Web Widget (Classic)?
Business rules
- What is the difference between calendar hours and business hours conditions?
- Why are my macros not sorting alphabetically?
- If my email is not sent will it resend automatically?
- I don't receive email updates when a customer responds to a ticket
- The view formatting option "Group by" does not display my custom fields in order
Reporting and performance
- Can I report on skipped tickets in Guided mode?
- How do I generate a user's last login date list?
- Why am I receiving unexpected bad satisfaction ratings?
- Why does my satisfaction survey response rate always show a 100% response?
- Delays in receiving an email with the downloadable data export file
Multiple language support
- View titles don't translate when I change the language in my profile
- Are CSAT surveys multi-lingual?
Add-ons
- Can light agents take calls or serve chats?
- Why can't I create customer lists?
- Can I choose the location where my account data is hosted?
- Which additional features can I buy to complement my Support plan?
- What happens to downgraded add-ons that are repurchased?
Apps and integrations
- Salesforce data sync error: Name or Email has already been taken
- How can I receive notifications in Slack when a ticket is rated negatively?
- Why do phone numbers synced over from Salesforce lose their country code?
- Using the Select an Address app with multiple brands and default email addresses
- Jira error: Zendesk subdomain is incorrect during set-up
API
- Does Zendesk support custom code?
- Who is the current user when adding ticket comments using APIs?
- REST API gives 200 response but the request didn't work
- How can I fetch multiple pages of results automatically?
- Can I attach files to tickets using the API?
SDK
- Can I change the confirmation message after a ticket is submitted through the mobile app?
- What should I consider when using Zendesk SDK?
- Why are all of my end users called Mobile App User?
- Can I add additional fields on my pre-chat form?
- What are the uses of each mobile SDK?
Mobile
- How to fix the error "No plain text comment available" in the mobile app?
- I can't sign into the Zendesk Support mobile app