Advice and troubleshooting
Support billing and account settings
- When I try to update my email address the option is grayed out
- How do I change my account name in Zendesk Support?
- How do I update the owner of my account?
- How can I change the language in Support for my agents?
- How can I cancel my Support trial?
User access and security
- How can I generate a traceroute for troubleshooting?
- Error: Please use one of the options below to sign in
- Can I use the same Support account for customer support and HR workflows?
- Are incoming ticket attachments scanned for viruses?
- End users receiving "Couldn't authenticate you..." error when signing in
Users, groups, and organizations
- Can agents create shared macros?
- How can I bulk upload users and specify custom roles?
- What is the organization subscription notification within ticket events?
- Can I recover an organization or user if it was accidentally deleted?
- Why does my customer's name appear incomplete in Support?
Tickets
- What does the cause of suspension message “Received from support address” mean?
- Why do I see duplicated tickets in my account?
- I'm unable to edit the ticket subject
- Why can't I access this ticket?
- Can I automatically CC all users in an organization?
- How to turn on email in Zendesk
- How to test my email setup
- Error code 550 5.7.x in Microsoft Exchange Online
- How can I automatically set a tag on incoming tickets?
- How do I send an email?
Web Widget (Classic)
- Can I delay the Web Widget from popping up?
- Why does the Web Widget (Classic) display no results when attempting to search?
- Why isn't my Web Widget (Classic) appearing in the Help Center?
- How do I change the color of the legacy Chat widget and Web Widget (Classic)?
- Why don't I have the option to add custom ticket fields to the Web Widget (Classic)?
Business rules
- If my email is not sent will it resend automatically?
- I don't receive email updates when a customer responds to a ticket
- The view formatting option "Group by" does not display my custom fields in order
- What time zone do trigger conditions reference?
- How do I create a trigger based on a ticket subject?
Reporting and performance
- Can I report on skipped tickets in Guided mode?
- How do I generate a user's last login date list?
- Why am I receiving unexpected bad satisfaction ratings?
- Why does my satisfaction survey response rate always show a 100% response?
- Delays in receiving an email with the downloadable data export file
Multiple language support
See all 1 articlesAdd-ons
- Can light agents take calls or serve chats?
- Why can't I create customer lists?
- Can I choose the location where my account data is hosted?
- Which additional features can I buy to complement my Support plan?
- What happens to downgraded add-ons that are repurchased?
Apps and integrations
- Why do phone numbers synced over from Salesforce lose their country code?
- Using the Select an Address app with multiple brands and default email addresses
- Jira error: Zendesk subdomain is incorrect during set-up
- Time Tracking app error message
- How can I open a top nav app automatically? (Zendesk Apps V2)
API
- Who is the current user when adding ticket comments using APIs?
- REST API gives 200 response but the request didn't work
- How can I fetch multiple pages of results automatically?
- Can I attach files to tickets using the API?
- What are my credentials for API access when using SSO to sign in?
SDK
- Can I change the confirmation message after a ticket is submitted through the mobile app?
- What should I consider when using Zendesk SDK?
- Why are all of my end users called Mobile App User?
- Can I add additional fields on my pre-chat form?
- What are the uses of each mobile SDK?
Mobile
- How to fix the error "No plain text comment available" in the mobile app?
- I can't sign into the Zendesk Support mobile app