Advice and troubleshooting
Support billing and account settings
- How do I change my account name in Zendesk Support?
- How do I update the owner of my Support account?
- How can I change the language in Support for my agents?
- How can I cancel my Support trial?
- Why do I see Get started in my Support account home page?
User access and security
- Can I use the same Support account for customer support and HR workflows?
- Are incoming ticket attachments scanned for viruses?
- End users receiving "Couldn't authenticate you..." error when signing in
- Why are the images in my tickets broken?
- How can I combat spam submitted via web service?
Users, groups, and organizations
- Why does my customer's name appear incomplete in Support?
- Where can I find the field key for user and organization fields?
- Is there a user id that is not the user email address?
- How do I set a user's external ID?
- How does Zendesk set a language for a user in Support?
Tickets
- What is the third party system option in a ticket sharing setup?
- Ticket timestamps in the conversations view are different from the events view
- Can I change the priority level of the email notifications sent from my ticket updates?
- Why do tags disappear when an agent updates the ticket?
- I can't reset the order of tickets in my view after selecting a column header
- Does Zendesk allow SMIME emails?
- Why do I receive the error "DNS records are not set up correctly"?
- How can I remove the "##- Please type your reply above this line -##" from my outgoing email notifications?
- Why is my support address not verified?
- What happens to emails that I receive while my account is suspended?
Web Widget (Classic)
- Why does the Web Widget (Classic) display no results when attempting to search?
- Why isn't my Web Widget (Classic) appearing in the Help Center?
- How do I change the color of the legacy Chat widget and Web Widget (Classic)?
- Custom ticket fields on the Web Widget (Classic)
- How do I change or set the language in the widget on my website?
Business rules
- How do I prevent end users from being notified their ticket was received?
- What time zone do trigger conditions reference?
- How do I create a trigger based on a ticket subject?
- How do I create a First Reply Time SLA for agent created tickets?
- Can I increase the number of displayed views?
Reporting and performance
- Can I report on skipped tickets in Guided mode?
- How do I generate a user's last login date list?
- Why am I receiving unexpected bad satisfaction ratings?
- Why does my satisfaction survey response rate always show a 100% response?
- Delays in receiving an email with the downloadable data export file
Multiple language support
See all 1 articlesAdd-ons
- Can light agents take calls or serve chats?
- Why can't I create customer lists?
- Can I choose the location where my account data is hosted?
- Which additional features can I buy to complement my Support plan?
- What happens to downgraded add-ons that are repurchased?
Apps and integrations
- Time Tracking app error message
- How can I open a top nav app automatically? (Zendesk Apps V2)
- Can I subtract time from the Time Tracking app?
- Why does the reporter change when a new issue is created from the Jira integration?
- How do I know when a Salesforce update syncs to Zendesk?
API
- How can I fetch multiple pages of results automatically?
- Can I attach files to tickets using the API?
- What are my credentials for API access when using SSO to sign in?
- What is the recommended method to regularly export Zendesk Support data?
- Can I use a trigger and a target to update tickets?
SDK
- What should I consider when using Zendesk SDK?
- Why are all of my end users called Mobile App User?
- Can I add additional fields on my pre-chat form?
- What are the uses of each mobile SDK?
- Mobile Chat SDK - Using PreChatForm with VisitorInfo
Mobile
- How to fix the error "No plain text comment available" in the mobile app?
- I can't sign into the Zendesk Support mobile app