Support and ticketing advice and troubleshooting
Account settings of the ticketing system
- Why aren't my keyboard shortcuts working?
- Which interface is my account using?
- When I try to update my email address the option is grayed out
- Can I use an agent's email address to receive tickets?
- What is the third party system option in a ticket sharing setup?
General questions and issues about tickets
- Can I reorder custom ticket fields on my contact form?
- My agent automatically gets assigned more tickets than their capacity allows
- What order does Zendesk display ticket fields on the printer-friendly version of a ticket?
- Error: Ticket field not added
- Sometimes line-breaks aren’t included when I apply macros
Attachments and CCs
- Can I automatically CC all users in an organization?
- Why are CCed users not receiving emails?
- How can I tell what version of CCs I am using on my account?
- Are incoming ticket attachments scanned for viruses?
- CCed email address not added to my ticket
Data exports or data uploads
- Why is my full JSON export not a valid JSON?
- What are my ticket export options?
- What is the recommended method to regularly export Zendesk Support data?
- Can I export a select group of tickets to a CSV file?
- Can light agents take calls or serve chats?
SLAs, macros, and CSAT
- Who is the current user when adding ticket comments using APIs?
- How do I create a First Reply Time SLA for agent created tickets?
- How can I send satisfaction surveys when tickets gets solved?
- How can I exclude specific tickets, users, or groups from customer satisfaction surveys?
- Can I use a trigger and a webhook to update tickets?
API and SDK
- Can I use the API to assign a macro to a user or group?
- Can I change the confirmation message after a ticket is submitted through the mobile app?
- REST API gives 200 response but the request didn't work
- What should I consider when using Zendesk SDK?
- Why are all of my end users called Mobile App User?
Spam and suspended tickets
- What does the cause of suspension message “Received from support address” mean?
- Why did I receive spoofed emails in my account?
- How can I bulk delete spam tickets in Zendesk?
- How can I combat spam submitted via web service?
- Suspension of emails from system users (mail-daemon@, postmaster@)