Support advice and troubleshooting
Account settings of the ticketing system
- Will deleting users in Zendesk decrease my storage usage?
- Can I get performance issues if I exceed my storage limit?
- How can I identify tickets with large attachments?
- How do I update the primary email address of an user?
- Where can I use placeholders?
General questions and issues about tickets
- Why can't light agents add, edit, or remove ticket tags?
- Why am I unable to see the full body of an inbound email?
- I can't see translations from my dynamic content
- Agents in the Zendesk Agent Workspace are unable to redact ticket content
- Why didn't my intelligent triage trigger run during ticket creation?
Attachments and CCs
- Are outbound Zip files supported in messaging?
- Error: Image cannot be pasted due to authentication requirements
- Why do I receive a missing attachment notification when submitting a ticket response?
- Can I automatically CC all users in an organization?
- Why are CCed users not receiving emails?
Data exports or data uploads
- Why do I no longer have access to data exports?
- Why is my full JSON export not a valid JSON?
- What are my ticket export options?
- What is the recommended method to regularly export Zendesk Support data?
- Can I export a select group of tickets to a CSV file?
Service Level Agreements (SLA), macros, and CSAT
- Ticket status is not showing as a condition option when creating SLAs
- Why don't I see macro suggestions?
- Can I view the personal macros of other users on my Zendesk account?
- Who receives the satisfaction rating if a ticket is reassigned?
- Who is the current user when adding ticket comments using APIs?
API and SDK
- How can I set which brand of welcome email is sent when creating users through the API?
- Can I use the API to assign a macro to a user or group?
- Can I change the confirmation message after a ticket is submitted through the mobile app?
- REST API gives 200 response but the request didn't work
- What should I consider when using Zendesk SDK?
Spam and suspended tickets
- I am receiving spam with Chinese characters from qq.com domain users
- What does the cause of suspension message “Received from support address” mean?
- Why did I receive spoofed emails in my account?
- How can I bulk delete spam tickets in Zendesk?
- How can I combat spam submitted via web service?
Views, ticket status, and ticket fields
- Can I export tickets when the view has filters?
- Can I make tags a requirement for agents to solve a ticket?
- Why is the "Closed" ticket status missing from my tickets?
- Pre-filled ticket fields are removed after logging in with SSO
- Can I reorder custom ticket fields on my contact form?