Support advice and troubleshooting
Account settings of the ticketing system
- Why aren't my keyboard shortcuts working?
- Which interface is my account using?
- When I try to update my email address the option is grayed out
- Can I use an agent's email address to receive tickets?
- What is the third party system option in a ticket sharing setup?
General questions and issues about tickets
- Not all ticket forms are listed when bulk updating tickets
- How many side conversations can one ticket have?
- My agent automatically gets assigned more tickets than their capacity allows
- What order does Zendesk display ticket fields on the printer-friendly version of a ticket?
- Sometimes line-breaks aren’t included when I apply macros
Attachments and CCs
- Can I automatically CC all users in an organization?
- Why are CCed users not receiving emails?
- How can I tell what version of CCs I am using on my account?
- Are incoming ticket attachments scanned for viruses?
- CCed email address not added to my ticket
Data exports or data uploads
- Why do I no longer have access to data exports?
- Why is my full JSON export not a valid JSON?
- What are my ticket export options?
- What is the recommended method to regularly export Zendesk Support data?
- Can I export a select group of tickets to a CSV file?
Service Level Agreements (SLA), macros, and CSAT
- Who receives the satisfaction rating if a ticket is reassigned?
- Who is the current user when adding ticket comments using APIs?
- How do I create a First Reply Time SLA for agent created tickets?
- How can I send satisfaction surveys when tickets gets solved?
- How can I exclude specific tickets, users, or groups from customer satisfaction surveys?
API and SDK
- How can I set which brand of welcome email is sent when creating users through the API?
- Can I use the API to assign a macro to a user or group?
- Can I change the confirmation message after a ticket is submitted through the mobile app?
- REST API gives 200 response but the request didn't work
- What should I consider when using Zendesk SDK?
Spam and suspended tickets
- What does the cause of suspension message “Received from support address” mean?
- Why did I receive spoofed emails in my account?
- How can I bulk delete spam tickets in Zendesk?
- How can I combat spam submitted via web service?
- Suspension of emails from system users (mail-daemon@, postmaster@)
Views, ticket status, and ticket fields
- Can I reorder custom ticket fields on my contact form?
- Error: Ticket field not added
- How can I remove the due date on a task ticket?
- Can I have two custom ticket fields placed side by side in the agent interface?
- Can I restrict a ticket form to agents in a specific group?